Education

• Bachelor/Honors

Experience

• 1 Year to 3 Year , Freshers Can Also Apply! 🌟

Additional Requirements

Skills

• Good at Microsoft Word and Microsoft Excel

• Provide corrective and preventive support services related to IT and cybersecurity.

• Offer first-level support and services for all software applications and SaaS platforms.

• Deliver first and second-level support and services for the portfolio of computing devices and infrastructure, including:

•        i. Computing Devices: Desktops, Laptops, Tablets, and Mobile Devices operating on MAC, Windows, Linux, Android, and other platforms. 

•         ii. Office Equipment: Printers, Scanners, Projectors, Access Control Systems, etc.

•         iii. Network Equipment & Internet Connectivity: Modems, Cabling, Routers, Switches, Next Generation Firewalls, Access Points, Wi-Fi Networks, etc. 

•          iv. Power: UPS, AVR, and other power-related equipment.

• Ensure support for managing endpoint security, including XDR and tools for remote workers.

• Assist in remediating vulnerabilities and managing patches as per reports and plans.

• Participate in periodic ISO & SOC audits and client compliance programs. Contribute to the preparation of related reports and maintain audit logs as per guidelines.

• Support IT inventory management and contribute to decision-making regarding device replacements and spare parts procurement.

• Collaborate in both functional and cross-functional projects.

• Maintain internal knowledge documents and actively participate in knowledge-sharing sessions with colleagues and peers.

•  Cultivate and maintain relationships with relevant suppliers and stakeholders.

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• Salary Review: Yearly
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka