| Published: | Oct 15, 2024 | Vacancy: | 1 | Gender: | Any |
| Age: | 24 years to 34 years | Career Level: | Mid Level | Experience: | 1 Year to 3 Year |
| Salary: | Negotiable | Location: | Dhaka |
Education
Experience
Additional Requirements
Provide corrective and preventive support services related to IT and cybersecurity.
Offer first-level support and services for all software applications and SaaS platforms.
Deliver first and second-level support and services for the portfolio of computing devices and infrastructure, including:
i. Computing Devices: Desktops, Laptops, Tablets, and Mobile Devices operating on MAC, Windows, Linux, Android, and other platforms.
ii. Office Equipment: Printers, Scanners, Projectors, Access Control Systems, etc.
iii. Network Equipment & Internet Connectivity: Modems, Cabling, Routers, Switches, Next Generation Firewalls, Access Points, Wi-Fi Networks, etc.
iv. Power: UPS, AVR, and other power-related equipment.
Ensure support for managing endpoint security, including XDR and tools for remote workers.
Assist in remediating vulnerabilities and managing patches as per reports and plans.
Participate in periodic ISO & SOC audits and client compliance programs. Contribute to the preparation of related reports and maintain audit logs as per guidelines.
Support IT inventory management and contribute to decision-making regarding device replacements and spare parts procurement.
Collaborate in both functional and cross-functional projects.
Maintain internal knowledge documents and actively participate in knowledge-sharing sessions with colleagues and peers.
Cultivate and maintain relationships with relevant suppliers and stakeholders.
Work from Office
Type: Full Time/Permanent
Shift: Day Shift
Dhaka
Address: House No â 8, Abbas Garden Rd, Mohakhali DOHS, Dhaka-1206, Bangladesh
Business Type:
SEBPO has been a leading global outsourcing partner for nearly two decades to many of the worldâs most prominent advertising, media, and technology companies. Our singular mission is to help our clients succeed and grow by providing innovative service and superior talent.
For us, the work is personal. When you become a partner, you become part of the SEBPO family. Whether working with a team member in New Jersey, Bangladesh, or El Salvador, you will be on a first-name basis. Our people are your people. And they all excel at what they do. Weâve worked in the industries that we support. We understand the challenges and provide a consultative approach. Weâve been in your shoes, so we know how productivity can improve, and your life can get easier thanks to outsourcing.
Itâs because of this passion and dedication to service that weâve been consistently recognized as one of the â5000 Fastest-Growing Private Companies in Americaâ by Inc. and as a Top Global Outsourcing Company (GO100) by the International Association of Outsourcing Professionals (IAOP) since 2014.
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