Requirements
Education
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Diploma, in Hotel Management
Additional Requirements
- Previous experience in a similar Front Desk role gained in an international 4-5 star hotel
- Contagious smiling personality, energetic & enthusiastic
- Confident & humble
- Outstanding organizational skills
- Attention to detail and ability to multitask
- Excellent front of house knowledge backed by at least 5 years' experience
- Excellent communication skills; fluent in English (verbal & written) is a MUST
- Ability to write correspondences/reply to guests professionally
- Whether via email, phone, or text, all communication must be professional, clear, and accurate
- Proficient at using email
- Confident in using word processing (MS Word), spreadsheets (MS Excel /Google Sheets)
- Knowledge of reservation software / PMS & Channel Manage
Responsibilities & Context
Sky City Hotel Dhaka is an award-winning 4-star hotel located in the heart of Dhaka, Bangladesh, near the city's business and commercial districts. Since our opening, we have received consecutive international and local awards. As our company continues to grow, we are seeking an experienced individual who is passionate and ready for a challenge to help develop our Front Desk team and establish our brand as a market leader.
The Front Desk Manager will be responsible for managing the daily operations of the Front Desk, ensuring excellent customer service, managing reservations and bookings, and overseeing the overall guest experience. You will primarily lead and train the Guest Service Agent (GSA) team, Bell Team, and Transportation staff.
- Lead by example by proactively training team members and demonstrating professional task execution.
- Provide ongoing orientation, direction, and training on service standards and procedures for the department.
- Ensure departmental standards are consistently met through regular supervision and monitoring.
- Meet and greet guests, ensuring the highest standards of care and attention.
- Coordinate with the Reservations, Transportation, and Housekeeping teams prior to guest arrivals to ensure a comfortable and memorable stay.
- Respond to guest inquiries professionally via telephone and email.
- Resolve guest dissatisfaction by investigating, evaluating, and addressing complaints; follow up with guests to ensure satisfaction and personally manage difficult situations.
- Manage room inventory in the Property Management System (PMS) and Channel Manager.
- Promote a positive atmosphere by encouraging team members to smile, greet guests by name, and express gratitude.
- Assist in improving workflow and processes at the front desk, including updating and reviewing Standard Operating Procedures (SOPs).
- Check and verify data input by the Front Desk team for Management Information Systems (MIS) and audit purposes.
- Manage vehicle-related logs, including vehicle tracking, fuel, and other expenses.
- Take ownership of and follow up on any discrepancies.
- Comply with hotel and department policies and procedures at all times.
- Attend weekly meetings with the Management Board and provide updates on progress and developments.
Compensation & Other Benefits
- Mobile bill
-
Salary Review: Yearly
-
Festival Bonus: 2
Other Benefits
- Annual paid holidays
- Generous Staff & Family Discounts
- Discounted Group Medical Benefits
- Make a mark and be part of a growing company
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
Shift:
Day Shift
