HR Manager

✔ Age: 25 to 50 years.

✔ Minimum 5 years of relevant HR experience, including independently managing recruitment and HR operations.

✔ Proven track record in high-volume recruitment and meeting challenging hiring deadlines.

✔ Experience in BPO, call center, ITES, customer service, or other manpower-intensive industries will be strongly preferred.

✔ Strong understanding of modern recruitment channels, candidate sourcing techniques, and talent pipeline development.

✔ Demonstrated ability to maintain required staffing levels and fulfill client-driven manpower commitments.

✔ Excellent leadership, communication, negotiation, and problem-solving skills.

✔ Proficiency in MS Excel, recruitment tracking systems, and HR reporting.

✔ Highly organized, proactive, accountable, and capable of working independently.

What We Are Looking For

A resourceful and hands-on HR leader who actively sources talent, builds strong recruitment networks, anticipates manpower requirements, and takes ownership of hiring outcomes—rather than simply waiting for applications to come in.

SuperTel Ltd., an established BPO and customer experience solutions provider serving leading local and international clients, is seeking a dynamic, resourceful, and results-driven HR Manager to lead its Human Resources function.

We are looking for a hands-on HR professional with strong recruitment expertise, excellent people management skills, and the ability to ensure continuous manpower availability in a fast-paced, client-driven environment.

Key Responsibilities

Recruitment & Talent Acquisition

✔ Lead end-to-end recruitment for Customer Service Agents, Team Leaders, Supervisors, and other operational roles.

✔ Manage high-volume recruitment and ensure timely fulfillment of manpower requirements across multiple projects.

✔ Develop proactive recruitment strategies to maintain a continuous pipeline of qualified candidates.

✔ Build effective sourcing networks through job portals, social media, universities, training institutes, recruitment agencies, and employee referrals.

✔ Organize walk-in interviews, recruitment drives, campus hiring initiatives, and targeted recruitment campaigns.

✔ Introduce creative and cost-effective hiring methods to attract qualified candidates.

✔ Maintain a pool of pre-screened candidates for urgent and replacement hiring.

✔ Monitor recruitment conversion rates, offer acceptance rates, joining ratios, and early attrition.

✔ Forecast recruitment needs and minimize manpower gaps through effective workforce planning.

Client HR SLA & Manpower Management

✔ Ensure compliance with client-specific HR SLAs, manpower commitments, and recruitment deadlines.

✔ Coordinate closely with Operations and Project Managers to understand staffing requirements and client expectations.

✔ Ensure timely replacement of resigned, absent, or underperforming employees to prevent service disruptions.

✔ Track manpower shortages, vacancy aging, recruitment progress, and expected joining dates.

✔ Identify staffing risks proactively and implement corrective measures before client service levels are affected.

✔ Maintain recruitment and staffing readiness for new project launches, expansions, and urgent client requirements.

HR Operations & Employee Management

✔ Manage employee onboarding, documentation, background verification, employment contracts, and NDAs.

✔ Oversee attendance, leave management, employee discipline, retention, and exit procedures.

✔ Coordinate payroll preparation and maintain accurate and up-to-date HR records.

✔ Address employee grievances and promote a professional, productive, and positive work environment.

✔ Collaborate with Training and Operations teams to improve employee readiness, engagement, and retention.

✔ Ensure employee files, HR documentation, and related records remain accurate and audit-ready.

HR Reporting & Performance

✔ Maintain daily manpower dashboards, recruitment trackers, and vacancy reports.

✔ Monitor recruitment performance, employee turnover, absenteeism, and workforce trends.

✔ Prepare and present weekly HR updates and monthly performance reports to Management.

✔ Recommend practical improvements to recruitment processes, hiring quality, and workforce stability.

Job Location: Dhaka, Bangladesh
Employment Type: Full-time, On-site
Joining: Immediate or within 30 days preferred