Education

• Bachelor/Honors, Information Technology

Experience

• 3 Year

Additional Requirements

Skills

• IT System Management

• General responsibilities « Main Purpose»
• He/she carries out in the delegation, part of the specific activities of the IS Support and IS Infra-structure group with a defined degree of autonomy in accordance with Tdh standards, policies, protocols, and procedures:
• He/she will be the interface between the delegation and the headquarters.
• He/she will provide technical, administrative, and analytical support for the IT services in the dele-gation.
• He/she participates in the reflection, planning and coordination of the implementation of projects, deployments, maintenance and support for the different environments and users in the delega-tion.
• He/she maintains the level of IT service defined by headquarters in consultation with his/her line manager in the delegation.
• He/she maintains, monitors, reports, and controls all the equipment, tools, and services of the In-formation System (IS) and guarantees the availability of the IS to users.
• He/she monitors (control, deployment, etc.) the IT equipment in the delegation and guarantees the availability of IT systems to users.
• He/she is to prepare procurement plan as per need assessment and implement the plan accord-ingly.
• He/she provides pedagogical support in the delegation.
• Specific Responsibilities / Context « tasks »
• Ensures the implementation of good technical and procedural practices in the preparation, instal-lation, maintenance and repair of laptops, accessories for Windows
• Monitor, maintain, follow up and consolidate reports of all IT equipment, tools and services of the Information Systems (IS) and Telecommunications of the delegations in his/her area, in accord-ance with TDH standards, policies, protocols and procedures.
• Participate in the improvement of IT services by reporting major problems and issues raised in the delegation.
• Provides helpdesk and support for 1st and 2nd level infrastructure (Level 3 in Switzerland).
• Provide technical support for the management of incidents related to users or infrastructures of the delegations in the delegation at level 1 and 2. If necessary, liaise with HQ IS support for third level support, as well as with external suppliers, to ensure that any incidents or problems that cannot be resolved at his/her level are properly recorded and escalated.
• Provide pedagogical support (briefing, training and support, etc.) to users
• Provide advanced technical support to the logistic officer in charge of IT
• Ensures regular reporting to the functional manager on IT activities: deployment, projects and de-velopments in the delegation
• Update and publish and archive all user and ICT (Information and Communication Technology) documentation due to changes in IT infrastructure and services.
• Ensuring own continuous training for the development of skills
• Maintain the IT park of whole delegation and keep up to date information in the database.
• Report IT equipment inventory every month to Logistics Coordinator
• Support the logistics focal person for guiding the standard technical aspect for any IT equipment procurement
• Provide technical support to EMR software maintenance, upgradation and bugs fixing
• Monitor the IT service portal and take the lead to solve the issues in whole delegation
• Maintain a database for repair and maintenance of all the whole delegation and keep tracking of the after sales services.
• Implementation of SharePoint at Bangladesh delegation and orient to the user, following up the progress with user regularly.
• To work with new IT project launching in delegation with HQ.

• Salary Review: Yearly
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Cox's Bazar