Inbound Call Center Executive (Customer Service Executive)

• Minimum HSC, Diploma, or equivalent educational qualification. A Bachelor's degree will be considered an advantage.
• Freshers are encouraged to apply.
• Previous experience in call centers, customer service, or telecommunications will be an added advantage.
• Good verbal communication skills in both Bangla and English.
• Strong listening, probing, and problem-solving abilities.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work under pressure and manage high volumes of inbound calls.
• Willingness to work in rotational shifts, including weekends and public holidays.
• Positive attitude, professional behavior, and a strong customer-service mindset.

About INTELLIER Ltd.

INTELLIER Ltd. is looking for enthusiastic, dedicated, and customer-focused individuals to join its Inbound Call Center team for a renowned telecommunications (Telco) process.

The selected candidates will be responsible for handling inbound customer calls, resolving service-related queries, and ensuring a positive customer experience through professional communication and effective problem-solving.

Job Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Assist customers with queries related to voice services, internet/data, packages, recharge, billing, SIM services, network issues, and Value Added Services (VAS).
• Resolve customer complaints and service requests while ensuring proper escalation whenever necessary.
• Perform customer verification and maintain confidentiality of customer information.
• Maintain accurate customer records and update relevant information in the CRM system.
• Achieve assigned performance targets, including Average Handling Time (AHT), Service Level, Quality Score, Customer Satisfaction (CSAT), and First Call Resolution (FCR).
• Follow company SOPs, call scripts, compliance guidelines, and quality standards.
• Demonstrate empathy, active listening, and effective communication while assisting customers.
• Ensure a professional and positive customer experience throughout every interaction.

Job Context:

• Position: Inbound Call Center Executive (Customer Service Executive)
• Process: Renowned Telecommunications (Telco) Process
• Department: Customer Experience / Contact Center
• Workplace: Office-based
• Job Location: Karwan Bazar, Dhaka, Bangladesh
• Employment Type: Full-time / Permanent