Requirements
Additional Requirements
- Experience: Proven experience in Information and Feedback Service Provider roles within NGOs, INGOs, UN agencies, or development organizations, with a preference for field-level work in camps.
- Availability: Able to join within one week's notice.
- Adaptability: A dynamic individual with a demonstrated ability to achieve results in challenging environments.
- Problem-Solving: Strong reasoning skills, with the ability to make quick, practical decisions and communicate effectively with all project stakeholders.
- Leadership: Demonstrated ability in people management and team motivation, committed to leading and guiding staff toward shared goals.
- Donor Understanding: Clear understanding of major donors, their perspectives, requirements, and standards.
- Flexibility: Willingness to work in difficult environments and frequently travel to and from field locations.
- Language Proficiency: Excellent command of both English and Bangla (written and spoken).
- Regional Knowledge: Prior experience working in the greater Chittagong Division and an understanding of the local culture.
- Integrity: Exhibits respectful behavior towards coworkers. Any involvement in illegal activities, including theft, illegal drug use, intoxication, or violence, will result in immediate termination.
REQUIRED SKILLS
- Communication: Exceptional interpersonal, public speaking, and strategic communication skills.
- Project Management: Ability to manage multiple priorities, deadlines, and tasks with efficiency.
- Resilience: Positive mentality to handle a demanding workload in a challenging environment.
- Time Management: Strong organizational skills with a focus on detail and resourcefulness.
- Bilingual: Strong verbal and written communication skills in both Bengali and English.
- Behavioral Insights: Experience in identifying barriers to behavior change and developing effective communication strategies.
- Facilitation: Skilled in facilitating sessions at various levels and engaging community members.
- Database Management: Familiarity with database management systems.
- SBC Expertise: Knowledge of best practices in Social and Behavior Change Communications (SBCC).
- Commitment to Equity: Personal dedication to social equity and equal rights. Adheres to FIVDB’s policies on Sexual Harassment, Anti-Corruption, and the organization's core values and Code of Conduct.
Responsibilities & Context
Project: FIVDB-UNICEF SBC Project
Contract Type: Project-based (1 year) with a 3-month probationary period
ROLE PURPOSE
The Information Service Provider (ISP) will facilitate and coordinate the Feedback and Information Centre (IFC) as part of the UNICEF Social and Behavior Change Communications (SBCC) project. The ISP will work with various community groups, including outreach workers, Mother to Mother support groups, Father to Father (F2F) support groups, religious and community leaders, and Adolescents Radio Listeners Club (ARLC), to drive social and behavioral change in areas such as health, nutrition, education, child protection, gender-based violence (GBV), and WASH. The ISP will ensure the effective implementation of the project in the FDMN camps and engage with local stakeholders, including government officials, UN agencies, and national/international organizations.
SCOPE OF ROLE
Reports to: Community Engagement Officer (CEO)
Budget Responsibilities: None
Role Dimensions: FDMN camps in Cox’s Bazar
KEY RESPONSIBILITIES
- Facilitate and coordinate activities at the Feedback and Information Centre (IFC) in line with UNICEF’s SBCC project objectives.
- Build rapport with the target community to collect and disseminate relevant information.
- Maintain and follow up on referral mechanisms as needed.
- Establish effective communication channels with service providers and other stakeholders.
- Lead and support community engagement initiatives, including managing and mentoring outreach workers, support groups, and community leader groups to ensure program success.
- Ensure compliance with FIVDB, donor, and Government of Bangladesh regulations.
- Prepare and submit camp-level daily, monthly, and program reports on time, aligned with the project design.
- Manage project data and ensure accurate database management through Horizon.
- Document and capture good practices regularly.
- Maintain clear and open communication within the team and organization to ensure program cohesion.
- Strengthen team capacity through knowledge-sharing and mentoring.
- Plan and supervise field activities, providing necessary guidance to team members.
- Participate in and conduct meetings, training sessions, seminars, and workshops as required by the project.
- Enter daily data in the logbook and ODK tab, reporting to the supervisor and M&E Officer.
- Attend camp-level coordination meetings with GO/NGO stakeholders as required.
- Perform any additional tasks as assigned by the supervisor to support program implementation.
- Carry out additional tasks as required, aligned with your skills and experience.
- Ensure equal opportunities by adhering to FIVDB’s Equal Opportunities and Diversity policies.
- Uphold FIVDB’s Child Safeguarding and PSEA policies in all activities.
BEHAVIORS (Values in Practice)
- Accountability: Takes responsibility for efficiently managing resources and embodying FIVDB values.
- Collaboration: Builds and maintains strong relationships with team members, colleagues, and external partners. Values diversity and inclusivity.
- Creativity: Encourages innovative solutions and is open to taking calculated risks.
- Integrity: Honest, transparent, and promotes openness.
Compensation & Other Benefits
Work Place
Work from Office
Employment Status
Type:
Contract
Shift:
Day Shift
Job Location
Cox's Bazar, Teknaf , Ukhia
