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Synergy Solutions Ltd

International Call Center Agent (Night Shift)

Application Deadline: Jul 26, 2026
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Summary
Published: Jun 27, 2026 Vacancy: 25 Gender: No Preference
Age: 18 years to 30 years Career Level: Entry Level Experience: Fresh
Salary: Tk. 20000 - 25000 (Monthly) Location: Dhaka, Mirpur
Requirements

Education


  • Higher Secondary, A Level
  • Higher Secondary, HSC
  • Bachelor/Honors, Bachelor of Business Administration (BBA)

Experience


  • Fresh

Additional Requirements

  • Age should be between 18 to 30 years.
  • Fresh graduates are encouraged to apply. Candidates with O-Level, A-Level, or excellent spoken English proficiency will be given preference.
  • Must be willing to work night shifts aligned with USA and Canada business hours (Bangladesh Time: 8:00 PM – 5:00 AM).
  • Willingness to complete a 3–6 months probation period, based on individual performance.
  • Excellent verbal and written communication skills in English, with the ability to communicate confidently, clearly, and professionally.
  • Strong persuasion, customer handling, and active listening skills with proper telephone etiquette.
  • Self-motivated, target-driven, and capable of working independently with minimal supervision.
  • Strong organizational, interpersonal, and multitasking abilities in a fast-paced environment.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Excellent attention to detail with strong time management and problem-solving skills.
  • Comfortable interacting with people from diverse cultural backgrounds while maintaining professionalism.
  • Good working knowledge of Microsoft Office applications, including MS Word, MS Excel, Email, and other basic computer applications.
  • Previous experience in Call Centers, Telemarketing, Customer Support, Telesales, or BPO operations will be considered an advantage, but is not mandatory.

Responsibilities & Context

  • Make outbound calls to customers in the USA and Canada while following approved communication scripts and company guidelines.
  • Understand customer requirements, respond to inquiries, and provide accurate information, appropriate solutions, or alternatives.
  • Promote and sell the company's products and services over the phone by effectively communicating their features and benefits.
  • Build strong customer relationships through professional, courteous, and customer-focused interactions.
  • Handle customer concerns and objections efficiently to maximize sales opportunities and customer satisfaction.
  • Maintain accurate records of customer interactions, sales activities, and follow-up actions in the company's CRM or call center database.
  • Achieve individual and team sales targets, quality standards, and key performance indicators (KPIs).
  • Collaborate with team members and supervisors to improve sales performance and customer service quality.
  • Ensure compliance with company policies, communication standards, and data confidentiality requirements.
  • Perform any additional duties assigned by management to support business objectives.


Compensation & Other Benefits
  • Performance bonus
  • Weekly 2 holidays
  • Gratuity
  • Salary Review: Yearly
  • Lunch Facilities: Full subsidize
  • Festival Bonus: 2

Other Benefits


Provided according to company policy.


Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka, Mirpur

Read Before Apply

Application Procedure

Email Your CV

Interested candidates are requested to send their updated CV/Resume to jobs@synergysolutionsbd.com.

Alternatively, you may apply through BDJobsLive.

Apply Now
Company Information
Company Name: Synergy Solutions Ltd

Address: Commercial Plot-28 (3rd Floor), Senpara Parbata, Main Road - 1, Mirpur - 10, Dhaka-1216


Business Type : Business process outsourcing (BPO)

Website Link : synergy.com.bd
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