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Daraz
Issue Resolution Agent (IR Agent)
Application Deadline: Sep 14, 2024
Job is expired
Summary
Published: Aug 29, 2024 Vacancy: Not Specified Gender: No Preference
Age: Not Specified Career Level: Mid Level Experience: 1 Year
Salary: Tk. 15000 (Monthly) Location: Tejgaon
Requirements

Education


  • Bachelor/Honors

Experience


  • 1 Year

Additional Requirements


*At most 1 years *The applicants should have experience in the following area(s): Call Center, Customer Service. *Freshers are also encouraged to apply. * Strong communication skills both in English & Bangla *Should have typing speed 25 words per minute. *Should have the ability to work under pressure. *Good Communication skills

Responsibilities & Context

*Capture & verify the customer/sellers faced issue and to escalate to relevant responsible team/POC. 
*Communicate with the customer/seller about raised issue with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Daraz brand image.
*Arranging the resolutions by coordinating with different operational or responsible team to solve the customers/seller's issues within the SLA.
*Handle critical customers with effective and gentle communication skills.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Other Benefits


- Competitive salary and benefits.
- Career growth opportunities.
- Creative work environment.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Tejgaon

Read Before Apply

Job Type & Work hour: *Contractual *Contract Extension is possible upon performance & requirement *Candidates should have the mindset to work on roster basis. * 6 days a week & 9 Hours shift.

Job is expired
Company Information
Company Name: Daraz

Address: Asfia Tower , House # 76 ,Road #11 ,Block-E Banani, Dhaka – 1213.


Business Type:

E-Commerce/ F-Commerce

সতর্কীকরণ-বিজ্ঞপ্তি

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