Daraz

Issue Resolution Agent (IR Agent)

Application Deadline: Oct 30, 2024

Job is expired

Summary

Published:	Sep 15, 2024	Vacancy:	5	Gender:	Any
Age:	Not Specified	Career Level:	Mid Level	Experience:	1 Year
Salary:	Tk. 15000 (Monthly)	Location:	Dhaka, Tejgaon

Requirements

Education

Bachelor/Honors, in any discipline

Experience

1 Year , Freshers Can Also Apply! 🌟

Additional Requirements

The applicants should have experience in the following area(s): Call Center, Customer Service.
Strong communication skills both in English & Bangla
Should have typing speed 25 words per minute.
Should have the ability to work under pressure.
Good Communication skills

Skills

Responsibilities & Context

Capture & verify the customer/sellers faced issue and to escalate to relevant responsible team/POC.
Communicate with the customer/seller about raised issue with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Daraz brand image.
Arranging the resolutions by coordinating with different operational or responsible team to solve the customers/seller's issues within the SLA.
Handle critical customers with effective and gentle communication skills.

Compensation & Other Benefits

Other Benefits

As per company policy.

Work Place

Work from Office

Employment Status

Type: Contract

Shift: Day Shift

Job Location

Dhaka, Tejgaon

Read Before Apply

Job Type & Work hour: *Contractual *Contract Extension is possible upon performance & requirement *Candidates should have the mindset to work on raster basis. *6 days a week & 9 Hours shift.

Job is expired

সতর্কীকরণ-বিজ্ঞপ্তি

এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।

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Daraz

Issue Resolution Agent (IR Agent)

Summary

Requirements

Responsibilities & Context

Compensation & Other Benefits

Work Place

Employment Status

Job Location

Read Before Apply

Company Information

সতর্কীকরণ-বিজ্ঞপ্তি

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