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Daraz

Issue Resolution Agent (IR Agent)

Application Deadline: Oct 30, 2024
Job is expired
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Summary
Published: Sep 15, 2024 Vacancy: 5 Gender: Any
Age: Not Specified Career Level: Mid Level Experience: 1 Year
Salary: Tk. 15000 (Monthly) Location: Dhaka, Tejgaon
Requirements

Education


  • Bachelor/Honors, in any discipline

Experience


  • 1 Year , Freshers Can Also Apply! 🌟

Additional Requirements

  • The applicants should have experience in the following area(s): Call Center, Customer Service. 
  • Strong communication skills both in English & Bangla
  • Should have typing speed 25 words per minute.
  • Should have the ability to work under pressure.
  • Good Communication skills

Skills



Responsibilities & Context

  • Capture & verify the customer/sellers faced issue and to escalate to relevant responsible team/POC.
  • Communicate with the customer/seller about raised issue with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Daraz brand image.
  • Arranging the resolutions by coordinating with different operational or responsible team to solve the customers/seller's issues within the SLA.
  • Handle critical customers with effective and gentle communication skills.


Compensation & Other Benefits

Other Benefits


As per company policy.

Work Place

Work from Office

Employment Status

Type: Contract

Shift: Day Shift

Job Location

Dhaka, Tejgaon

Read Before Apply

Job Type & Work hour: *Contractual *Contract Extension is possible upon performance & requirement *Candidates should have the mindset to work on raster basis. *6 days a week & 9 Hours shift.

Job is expired
Company Information
Company Name: Daraz

Address: Asfia Tower , House # 76 ,Road #11 ,Block-E Banani, Dhaka – 1213.


Business Type : E-Commerce/ F-Commerce

Website Link : www.daraz.com.bd
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