Vacancy:2
Age:22 to 30 Years
Location:Dhaka
Salary:Negotiable
Experience:1 Year
Gender:Male
Job Type:Full Time/Permanent
Industry:Fashion & Jewelry
Published:26 Feb 2025
Education
- Bachelor/Honors, Bachelor of Science (BSc)
Experience
- 1 Year
Additional Requirements
Skills & Expertise :
- Communication in English
- Preferred 01 to 02 years specialized in IT remote Service Desk / Helpdesk agent.
- Experience as Service Desk, Helpdesk or Network Support as remote agent is required.
- Experience in remote support of IT problems and escalation of incidents to other IT Areas.
- Basic understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
- Candidate must reside near factory.
- Ability to work under pressure & take challenges; Required good combination and communication skills.
- Strong time management skills and the ability to multi-task
- The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Multinational Companies, Garments, Textile, Group of Companies
Responsibilities & Context
- Reporting to the Manager, Global Service Desk, the chosen candidate will process incidents and service requests as per defined procedures. The technician will support all Hardware, Software, Official Documents management activities and access requests in a timely manner.
- Perform primary analysis for incidents and requests sent to the Local ServiceDesk Answer Branch Manager telephone calls for various levels of IT support, open incidents on their behalf
- Provide desktop remote and desk side support services to internal users.
- Gather all required information and provide first and second level support for incidents and requests.
- Provide technical support on mobile (i.e. Windows, MAC, Linux etc.) and maintain & Management.
- Maintain hardware and software inventories; Paper works.
- Primary analysis and data gathering of information for Application incidents.
Workplace
from office
Employment Status
Full Time/Permanent
Job Location
Dhaka
Company Information
Easy Fashion Ltd
Address:
25 Rowshan Manjil, Chamelibagh, Shantinagar, Dhaka-1217
Website:
https://easyfashion.com.bd/সতর্কীকরণ-বিজ্ঞপ্তি
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