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Easy Fashion Ltd
IT Support Engineer
Application Deadline: Apr 11, 2025
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Summary
Published: Feb 26, 2025 Vacancy: 2 Gender: Male
Age: 22 years to 30 years Career Level: Mid Level , Expert Level Experience: 1 Year to 2 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Diploma, Computer Science & Engineering
  • Bachelor/Honors, Bachelor of Science (BSc), Computer Science & Engineering

Experience


  • 1 Year to 2 Year

Additional Requirements


Skills & Expertise :

  • Communication in English
Others :

  • Preferred 01 to 02 years specialized in IT remote Service Desk / Helpdesk agent.
  • Experience as Service Desk, Helpdesk or Network Support as remote agent is required.
  • Experience in remote support of IT problems and escalation of incidents to other IT Areas.
  • Basic understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES) IT University or similar degree or similar experience required.
  • Candidate must reside near factory.
  • Ability to work under pressure & take challenges; Required good combination and communication skills.
  • Strong time management skills and the ability to multi-task
  • The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Multinational Companies, Garments, Textile, Group of Companies

Responsibilities & Context

  • Reporting to the Manager, Global Service Desk, the chosen candidate will process incidents and service requests as per defined procedures. The technician will support all Hardware, Software, Official Documents management activities and access requests in a timely manner.
  • Perform primary analysis for incidents and requests sent to the Local ServiceDesk Answer Branch Manager telephone calls for various levels of IT support, open incidents on their behalf
  • Provide desktop remote and desk side support services to internal users.
  • Gather all required information and provide first and second level support for incidents and requests.
  • Provide technical support on mobile (i.e. Windows, MAC, Linux etc.) and maintain & Management.
  • Maintain hardware and software inventories; Paper works.
  • Primary analysis and data gathering of information for Application incidents.



Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

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Company Information
Company Name: Easy Fashion Ltd

Address: 25 Rowshan Manjil, Chamelibagh, Shantinagar, Dhaka-1217


Business Type:

Fashion & Jewelry

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