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Sheba Group
IT Support Engineer
Application Deadline: Nov 14, 2024
Job is expired
Summary
Published: Sep 30, 2024 Vacancy: 1 Gender: Male
Age: 22 years to 35 years Career Level: Mid Level Experience: 2 Year to 6 Year
Salary: Tk. 25000 - 35000 (Monthly) Location: Dhaka, Dhanmondi
Requirements

Education


  • Bachelor/Honors, Computer Engineering (CSE)

Experience


  • 2 Year to 6 Year

Additional Requirements


  • The applicants should have experience in the following business area(s):
  • Telecommunication, Training Institutes, Software Company, IT Enabled Service, Group of Companies, Share Brokerage/ Securities House, Immigration/Visa Processing, Venture Capital Firm
  • At least one valid networking vendor certificate from vendors like Cisco, Mikrotik, etc will get preference.
  • Must be knowledgeable about network infrastructure solutions and how a system can operate.
  • Must have proper knowledge about Layer-2 & Layer-3 technologies. 
  • Should have knowledge about network security & firewall technologies and how each security system works together.
  • Should have knowledge about surveillance systems.     
  • Proficient in Wi-Fi, routing, and switching.      
  • Configure, troubleshoot and monitor routersMonitor internet connections for security risks.
  • Monitor the local area network (LAN) for threats or errors.      
  • Excellent troubleshooting skill is a must.      
  • Configure, troubleshoot and monitor routers (e.g., MikroTik, Cisco, Bdcom), switches, and access points.      
  • Maintain monitoring tools like Graphana, Nagios, and Cacti.      
  • Should be an energetic, team player, and willing to learn new technologies.
  • Availability to work after office hours to resolve emergency issues.
  • Strong technical skills and understanding of computer hardware and software.
  • Experience with common operating systems (Windows, macOS, Linux).
  • Knowledge of network troubleshooting and basic networking concepts.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Skills



Responsibilities & Context

  • Technical Support:   
  • Provide first-level technical support to employees, and resolve issues related to hardware, software, network connectivity, and applications.
  • Troubleshoot and resolve common IT problems, such as printer issues, software installations, and network connectivity problems.
  • Assist users with password resets, account creation, and access control.
  • Desktop and Laptop Support:
  • Maintain and support desktop and laptop computers, including hardware and software installations, updates, and troubleshooting.
  • Configure and maintain user accounts and permissions.
  • Network Support:
  • Assist in maintaining and troubleshooting the company's network infrastructure, including switches, routers, and firewalls.
  • Monitor network performance and identify potential issues.
  • Software Support:    
  • Install, configure, and maintain various software applications used by the company, including productivity tools, accounting software, and customer relationship management systems.
  • Help Desk Management:   
  • Manage and prioritize incoming support requests through the help desk system.
  • Provide timely and accurate responses to user inquiries.·         
  • Documentation:    
  • Create and maintain technical documentation, including user manuals, troubleshooting guides, and knowledge base articles


Compensation & Other Benefits
  • Mobile bill
  • Weekly 2 holidays
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Dhanmondi

Read Before Apply

As an IT Support Engineer, you have to be a part of IT Infrastructure and Support Team and should be working on project deployments. Have to prepare design, analysis report, and various implementation-related documentation.

Job is expired
Company Information
Company Name: Sheba Group

Address: House 55, Road 4/A, Dhanmondi R/A, Dhaka 1209, Bangladesh


Business Type:

Information Technology (IT)

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