Sheba Group Logo
Sheba Group
IT Support Engineer
Application Deadline: Nov 14, 2024
Summary
Published: Sep 30, 2024 Vacancy: 1 Gender: Male
Age: 22 years to 35 years Career Level: Mid Level Experience: 2 Year to 6 Year
Salary: Tk. 25000 - 35000 (Monthly) Location: Dhaka, Dhanmondi
Requirements

Education


  • Bachelor/Honors, Computer Engineering (CSE)

Experience


  • 2 Year to 6 Year

Additional Requirements


  • The applicants should have experience in the following business area(s):
  • Telecommunication, Training Institutes, Software Company, IT Enabled Service, Group of Companies, Share Brokerage/ Securities House, Immigration/Visa Processing, Venture Capital Firm
  • At least one valid networking vendor certificate from vendors like Cisco, Mikrotik, etc will get preference.
  • Must be knowledgeable about network infrastructure solutions and how a system can operate.
  • Must have proper knowledge about Layer-2 & Layer-3 technologies. 
  • Should have knowledge about network security & firewall technologies and how each security system works together.
  • Should have knowledge about surveillance systems.     
  • Proficient in Wi-Fi, routing, and switching.      
  • Configure, troubleshoot and monitor routersMonitor internet connections for security risks.
  • Monitor the local area network (LAN) for threats or errors.      
  • Excellent troubleshooting skill is a must.      
  • Configure, troubleshoot and monitor routers (e.g., MikroTik, Cisco, Bdcom), switches, and access points.      
  • Maintain monitoring tools like Graphana, Nagios, and Cacti.      
  • Should be an energetic, team player, and willing to learn new technologies.
  • Availability to work after office hours to resolve emergency issues.
  • Strong technical skills and understanding of computer hardware and software.
  • Experience with common operating systems (Windows, macOS, Linux).
  • Knowledge of network troubleshooting and basic networking concepts.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Responsibilities & Context

  • Technical Support:   
  • Provide first-level technical support to employees, and resolve issues related to hardware, software, network connectivity, and applications.
  • Troubleshoot and resolve common IT problems, such as printer issues, software installations, and network connectivity problems.
  • Assist users with password resets, account creation, and access control.
  • Desktop and Laptop Support:
  • Maintain and support desktop and laptop computers, including hardware and software installations, updates, and troubleshooting.
  • Configure and maintain user accounts and permissions.
  • Network Support:
  • Assist in maintaining and troubleshooting the company's network infrastructure, including switches, routers, and firewalls.
  • Monitor network performance and identify potential issues.
  • Software Support:    
  • Install, configure, and maintain various software applications used by the company, including productivity tools, accounting software, and customer relationship management systems.
  • Help Desk Management:   
  • Manage and prioritize incoming support requests through the help desk system.
  • Provide timely and accurate responses to user inquiries.·         
  • Documentation:    
  • Create and maintain technical documentation, including user manuals, troubleshooting guides, and knowledge base articles


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Dhanmondi

Read Before Apply

As an IT Support Engineer, you have to be a part of IT Infrastructure and Support Team and should be working on project deployments. Have to prepare design, analysis report, and various implementation-related documentation.

Company Information
Company Name: Sheba Group

Address: House 55, Road 4/A, Dhanmondi R/A, Dhaka 1209, Bangladesh


Business Type:

Sheba Technologies Limited (STL) is part of the Sheba Group conglomerate which has been in Tech business for almost quarter of a century. We are always keen on listening to our customers and are constantly learning from their experiences while rendering Telecom and IT services. This has made us recognize the importance of evolving into the new ‘normal’ which is ‘Data is everything’. With this aspiration, STL is fully committed to bring world class technologically advanced Business Process Automation by delivering architecturally superior Software solution, Off-the-Shelf customizable Software, Digital Identity platform for Citizens, Smart City initiatives, Artificial Intelligence and Machine Learning to our esteemed clients who are also our long-term strategic partners.

সতর্কীকরণ-বিজ্ঞপ্তি

এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।