| Published: | May 03, 2026 | Vacancy: | Not Specified | Gender: | No Preference |
| Age: | 25 years to 32 years | Career Level: | Entry Level , Mid Level | Experience: | 1 Year |
| Salary: | Negotiable | Location: | Dhaka |
Education
Experience
Additional Requirements
✔ Age: 25 to 32 years
✔ Strong communication skills in Bangla (mandatory) and basic English
✔ Ability to handle high call volumes efficiently with proper time management
✔ Capable of coordinating effectively with field teams and internal departments
✔ Strong listening skills and patience in handling rural customer inquiries
✔ Basic proficiency in MS Office (Excel, Word)
✔ Positive attitude with a strong team-oriented mindset
✔ Willingness to learn about poultry, livestock, and animal feed products
✔ Ability to work under pressure and meet performance targets
✔ 1–3 years of experience in call center, customer service, or relevant field will be preferred
Quality Feeds Limited is looking for a proactive and customer-focused Jr. Officer / Officer – Call Centre to support the Marketing Department. The role involves regular communication with agents, farmers, and customers to provide information, resolve queries, and ensure high-quality service delivery. This position plays an important role in strengthening customer relationships and supporting field-level marketing activities.
✔ Handle both inbound and outbound calls with agents, farmers, and customers in a professional manner
✔ Respond to customer queries related to products, pricing, usage, and availability
✔ Coordinate with the Marketing Team to support campaigns, promotions, and field operations
✔ Maintain accurate records of customer interactions, feedback, and complaints
✔ Follow up on customer issues to ensure timely resolution and customer satisfaction
✔ Provide basic product and technical information about feed products (training will be provided)
✔ Assist in collecting market insights and customer feedback data for analysis
✔ Escalate complex issues to the relevant departments when necessary
✔ Ensure strong customer relationship management and service quality
✔ Maintain and update customer databases and call reports regularly
Other Benefits
Work from Office
Type: Full Time/Permanent
Dhaka
Address: House-14,Road-07,Sector-04,Uttara, Dhaka, Bangladesh
Business Type : Agro based Industry
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