Education

• Higher Secondary, HSC

Experience

• 1 Year

Additional Requirements

 ইস্পাহানী ইসলামিয়া চক্ষু চিকিৎসা কেন্দ্র – A Service Delivery Point (SDP) of The Ispahani Islamia Eye Institute and Hospital (IIEI&H) looking for energetic, dynamic and enthusiastic person for the following position: 

Junior Executive, Patient Relations/Medical Records/Billing

Major Responsibilities:

Patient Relations

• Greet patients and provide proper information about services and its process.

• Screen new, review, out refer, emergency and child patients and send them to right directions.

• In case of emergency and vulnerable patients, send them directly to the ticket counter and ensure prior services as per discussions with the in-charges of concerned departments.

• Distribute the registration form & help them to fill-up, accordingly refer to the concerned ticket counter.

• Make patient file properly and computerize the information in hospital software for future reference.

• Divide patients into groups for registration then announce the patient’s name & serial number through microphone in order to take them to the optometrist’s room.

• Ensure the doctors’ nameplate on the door, cleanliness of the doctors’ room having appliances, amenities etc.

• Place the patients’ file into the concerned optometrists’ and doctors’ timely.

• Persuade the prescriptions about medicine, optic glass and next appointment to the patient.

• In case of surgery, test, admission or any complications patients are sent along with their files to the counsellor room for counselings.

• In case of emergency health condition of patient or attendant inform to the In-charge and assist to provide emergency services.

• Playing different services related and awareness audio clip recorder time to time in OPD premises.

• Bring patient to subspecialty department, test room, operation theater, ward, DCS (Day Care Surgery) as required.

• Ensure security and safety each medical appliance, power supply switch, keys and others relevant during the time of leaving office. 

  Medical Records

• List down all POPD appointment patient MR number in the tracer card, retrieving and pulling all listed file from shelf.

• Receive information from different departments by phone call and send file as soon as possible by retrieving.

• Emphasize on emergency and vulnerable patients’ files for prompt services.

• After seeing the patient, MRD staff collect all department’s out file from different departments.

• Maintain a register book manually and keep all document for all new and old files and put in the rack in different location.

• Special care and preservation in case of VIP patient’s, police case and death patient file.

• Deliver the files as needed i.e.: audit, education, research and development purpose, issuing different kind of certificate and police case.

• Prepare different kinds of reports for the management, documentation, record keeping as when needed.

• Maintain confidentiality and integrity of records. Only authorized and designated members may be accessing the records room.

• Except some particular files, a certain number of old files are arranged to recycle by maintaining proper channel.

• Check all the MRD rack, organize and scan the file accordingly.

• Find the inactive files and shift those from the rack in order place new files. 

  Billing

• Responsible to maintain appropriate and professional behaviour with patients.

• Responsible for communication with all stakeholders to ensure the accurate bill and invoice.

• Cash reconciliation and handover to the authorized person of F & A Department.

• Provide information to the patients regarding hospital services and tariff as required.

• Listen to the patient queries and address accordingly.

• Perform any other reasonable task that assigned by supervisor.

• Facilitate invoice refund or cancellation task following the SOP.

• Salary Review: Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka