Requirements
Additional Requirements
- Age: 20 to 35 years
- Experience in handling warranty claims or product return processes will be preferred
- Strong analytical skills with good documentation ability
- Customer-oriented mindset with a focus on service quality
- Excellent communication and problem-solving skills
- Strong written communication skills, especially in email correspondence
- Proficiency in MS Office applications and ERP systems
- Ability to work under pressure and manage multiple tasks simultaneously
Responsibilities & Context
Job Context:
Star Tech Ltd., a leading IT retail chain in Bangladesh, is currently hiring for the position of Junior Executive / Senior Executive in the Computer Hardware Engineering and RMA Department. The role involves assembling, maintaining, and troubleshooting computer systems, as well as efficiently managing product return (RMA) processes.
Job Responsibilities
Hardware Engineering
- Assemble, configure, diagnose, and repair desktops, laptops, all-in-one PCs, and servers based on customer requirements.
- Install and configure operating systems such as Windows, Linux, and macOS, along with server platforms to ensure optimal performance.
- Troubleshoot and resolve hardware, software, and network-related issues (e.g., TCP/IP, DNS, DHCP).
- Test assembled systems to ensure proper functionality, performance, and quality standards.
- Source necessary computer components and accessories from suppliers when required.
- Maintain and update inventory records using company systems.
- Provide technical advice to customers regarding hardware compatibility, upgrades, and solutions.
- Coordinate with sales and support teams to meet customer requirements and deadlines.
- Stay updated with the latest hardware technologies and industry trends.
- Maintain a clean, organized, and safe working environment.
- Perform any additional tasks assigned by management.
RMA (Return Merchandise Authorization)
- Handle and process RMA requests accurately within defined timelines.
- Review and validate customer return requests in line with company and OEM warranty policies.
- Act as the primary contact for customers regarding return status, replacements, and refunds.
- Coordinate with internal teams (warehouse, technical, and sales) and suppliers to ensure smooth RMA processing.
- Manage receiving, handling, and tracking of returned or warranty products throughout the RMA lifecycle.
- Maintain proper documentation and records of all RMA transactions.
- Monitor pending cases and follow up to ensure timely resolution and customer satisfaction.
- Prepare regular reports on RMA performance for management review.
- Identify recurring issues related to products or processes and escalate for continuous improvement.
- Carry out any additional responsibilities assigned by management.
Compensation & Other Benefits
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Salary Review: Half Yearly
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Lunch Facilities: Partially subsidize
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Festival Bonus: 1
Other Benefits
Provided according to company policy.
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
Job Location
Anywhere in Bangladesh
