Apex DMIT Ltd. Logo
Apex DMIT Ltd.
Lead, Customer Experience
Application Deadline: Feb 04, 2025
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Summary
Published: Dec 21, 2024 Vacancy: Not Specified Gender: Any
Age: Not Specified Career Level: Mid Level Experience: Not Specified
Salary: Tk. 60000 (Monthly) Location: Banani
Requirements

Education


  • Bachelor's degree in any discipline from a reputed university

Additional Requirements


  • 3+ years of experience in Property Preservation or a related field. 
  • Strong interpersonal and communication skills.
  • Excellent organizational and multitasking abilities.
  • Proven ability to manage vendor relationships and project coordination.
  • Detail-oriented with a commitment to delivering high-quality results.
  • Proficiency in relevant software and tools.
  • Knowledge of property preservation regulations is a plus.


Educational Requirements


  • CGPA: 3.00 or above
  • Expected combined CGPA in SSC & HSC is 9 and above

Responsibilities & Context

As the Lead, Customer Experience at Apex DMIT Ltd, your role is pivotal in ensuring the satisfaction of our clients and the seamless execution of property preservation projects. You will be responsible for a wide range of tasks, overseeing the end-to-end process and being the main point of contact for clients.


  • Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
  • First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
  • Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
  • Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
  • Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
  • Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
  • Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
  • Compliance: Ensure that all work complies with relevant industry regulations and standards.


Compensation & Other Benefits
  • Weekly 2 holidays
  • Festival Bonus: 2

Other Benefits


  • Sales Incentive Quarterly/Half yearly
  • Loyalty Bonus (Once After 2 Years)
  • Long Service Award
  • Performance Review Periodically
  • Structured Training & Development Program (Yearlong)

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Night Shift

Job Location

Banani

Read Before Apply

At least 3 to 4 years of full-time work experience in a reputed organization. Those with prior experience in property preservation will be given priority.

Apply Now
Company Information
Company Name: Apex DMIT Ltd.

Address: Catharsis Tower, (6th Floor) House #133, Road #12, Block - E, Banani, Dhaka, 1213


Business Type:

Information Technology (IT)

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