Requirements
Additional Requirements
- Minimum of Graduation from Business, Computer Science, Management, or any other relevant field.
- Excellent communication skills in English, both verbal and written.
- Proficient with Google Suite – Gmail, Sheets, Docs, and collaborative tools.
- Excellent written and verbal communication skills regarding presenting the results of analysis to management.
- Strong organizational, analytical, and interpersonal skills.
- At least 3 years of experience working with any BPO company.
- 05+ years of experience in operations management.
- Must be confident in working in a fast-paced tech startup.
- Ability to accept challenges and tackle difficult situations and meet the expected goals.
- Should be able to lead a large group of people.
- Demonstrate leadership experience; able to develop and coach a team.
- Passionate, highly self-motivated, energetic, and enthusiastic team player.
Responsibilities & Context
The Manager, Service Operations (BPO) will spearhead our operational endeavors, focusing on delivery and project management. This role is pivotal in ensuring that our delivery and operational mechanisms are streamlined, efficient, and adaptive to the dynamic nature of our industry. As a current member of the Quantigo AI family, you understand our ethos, which positions you as a prime candidate for driving our operations forward.
- Design and continuously refine strategies to expand and enhance the efficiency of our delivery centers, identifying and implementing cost-reduction initiatives.
- Collaborate with senior management to define and implement strategies that support Quantigo AI’s mission and vision.
- Work with the Human Resources team to facilitate strategic hiring, ensuring alignment with operational needs.
- Set clear departmental goals and provide consistent guidance, support, and coaching to ensure these objectives are met.
- Foster a motivating team environment, implementing initiatives that engage and inspire employees, including performance-based rewards.
- Oversee and enhance operational productivity and service standards, identifying and addressing inefficiencies.
- Implement and uphold best practices in line with industry standards and compliance requirements (e.g., ISO, GDPR).
- Streamline daily operations to ensure processes are efficient and cost-effective.
- Direct comprehensive project planning and resource allocation to ensure optimal deployment of personnel and tools.
- Manage the Delivery Operations team to align project outcomes with client SLAs and business objectives.
- Proactively identify risks and opportunities that could impact project delivery.
- Develop, monitor, and report on key performance indicators (KPIs) to measure operational success and areas for improvement.
- Work closely with the training team to ensure ongoing development and skill enhancement of staff.
- Establish a clear succession plan for key roles within the organization.
- Ensure smooth operations across all delivery centers, maintaining high standards of facility efficiency.
- Collaborate with vendors to ensure the seamless delivery of services and supplies necessary for operational success.
- Adapt to changing client needs by introducing new service offerings and annotation types as required.
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
Shift:
Day Shift
Job Location
Dhaka, Uttara
