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Crystal International Group Limited (HK)

Officer, Information Services Department

Application Deadline: Sep 20, 2025
Summary
Published: Aug 30, 2025 Vacancy: 1 Gender: No Preference
Age: Not Specified Career Level: Experienced Professional Experience: 5 Year
Salary: Negotiable Location: Gazipur
Requirements

Education


  • Diploma, Diploma in Computer

Experience


  • 5 Year

Responsibilities & Context

Hardware & IT Infrastructure Support

  • Provide day-to-day support for desktops, laptops, printers, scanners, and other IT hardware.

  • Install, configure, and troubleshoot hardware devices.

  • Maintain inventory of IT assets with proper tagging and lifecycle management.

Network & System Support

  • Assist in maintaining LAN/WAN connectivity and uninterrupted internet access.

  • Support email configuration, VPN setup, and system access issues.

  • Monitor and escalate network/server downtime to senior IT team.

User Support & Troubleshooting

  • Respond to user requests, incidents, and service tickets promptly.

  • Provide first-level software/hardware support.

  • Guide users on safe IT practices and efficient use of hardware systems.

Maintenance & Upgrades

  • Perform preventive maintenance on IT equipment.

  • Assist in hardware upgrades or replacements.

  • Ensure timely OS updates, antivirus installation, and patch management.

Compliance & Documentation

  • Follow IT policies and data security protocols.

  • Document support activities, issue resolutions, and hardware movement.

  • Support IT audits with required reports.

Collaboration & Support

  • Work closely with the ISD/IT team to ensure smooth operations.

  • Support implementation of new IT systems and hardware rollouts.

  • Escalate critical issues to senior IT officers or vendors as needed.


Compensation & Other Benefits
  • Salary Review: Half Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 1

Other Benefits


As per company policy.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Gazipur

Company Information
Company Name: Crystal International Group Limited (HK)

Address: Dhaka


Business Type : Garments/Textile

Website Link : www.crystalgroup.com
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