Education
- Bachelor/Honors, Bachelor of Science (BSc)
Experience
- 2 Year
Skills
- Technical Support
Additional Requirements
- Age should be between 25 to 45 years.
- Candidates should have practical experience in one or more of the following areas: ISP operations, IT Enabled Services, Hardware Support, Software Support, and Network Administration.
- Applicants must reside in close proximity to the factory location.
- Strong analytical and problem-solving skills with the ability to quickly adapt to new technologies and effectively resolve technical issues.
- Ability to work efficiently under pressure and handle challenging situations with a positive attitude.
- Good communication, coordination, and interpersonal skills are essential.
- Excellent time management skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
Responsibilities & Context
- Provide technical support to ensure the smooth operation of computer systems, workstations, servers, and network infrastructure.
- Install, configure, and maintain Windows and Linux servers to ensure optimal system performance and reliability.
- Deliver first-level technical support to end-users by diagnosing and resolving hardware, software, and network-related issues in a timely manner.
- Assist in the setup, configuration, and maintenance of computer hardware, software applications, and network devices.
- Manage user accounts, permissions, and access controls while ensuring compliance with organizational security policies.
- Identify, troubleshoot, and resolve hardware, network, and connectivity issues efficiently.
- Monitor, maintain, and support the organization's CCTV surveillance system.
- Assist in deploying software applications, updates, and security patches while ensuring proper licensing and documentation.
- Support the administration and maintenance of network infrastructure, including routers, switches, firewalls, IPBX systems, and Wi-Fi access points to ensure secure and uninterrupted connectivity.
- Maintain accurate and up-to-date documentation of IT systems, configurations, procedures, and support activities.
- Prepare and submit reports on system performance, incidents, troubleshooting activities, and resolutions.
- Support the implementation and enforcement of IT security policies, ensuring the protection of company data, systems, and infrastructure.
- Stay updated with emerging technologies, industry trends, and best practices to recommend innovative solutions and continuous improvements.
- Perform server and database backup operations and support disaster recovery planning and execution.
- Coordinate with external IT service providers and vendors to ensure uninterrupted IT services and support.
- Carry out any additional duties and responsibilities assigned by the management or concerned authority.
Compensation & Other Benefits
- Lunch Facilities: Partially Subsidized
- Festival Bonus: 1 (Yearly)
- Salary Review: Half Yearly
Other Benefits
Provided according to company policy.
Workplace
from office
Employment Status
Full Time/Permanent
Job Location
Dhaka
Application Procedure
Interested candidates are requested to send their updated CV to jobs.jk@jkgroupbd.com.
Alternatively, applicants may submit their application through BDJobsLive.
đ Apply now through BDJobsLive and start your professional career journey!
Company Information
JK Group
Address:
Head Office: Green Orlando (4th Floor), KA-42/4, Progati Sarani, Baridhara, Dhaka-1229
Website:
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