Officials for Digital Financial Inclusion Division

 

Job Requirements

Digital Financial covers a wide range of banking operations. Candidates should have expertise in at least one of the following areas:

• Alternative Delivery Channel (ADC): Manage and optimize ATM, CRM, POS, and kiosk operations to ensure secure, efficient, and uninterrupted transactions.

• Mobile Banking App: Oversee app operations and improvements to enhance functionality, user experience, and customer engagement.

• Bangla QR & Digital Acquisition: Manage Bangla QR services and merchant/customer acquisition to increase digital transactions and expand financial inclusion.

• Mobile Financial Services: Manage mobile financial service operations to promote digital transactions, financial inclusion, and service accessibility.

• Internet Banking: Ensure secure, reliable, and continuously improving internet banking services for retail and corporate customers.

• e-KYC Platform: Supervise digital customer onboarding to maintain accuracy, efficiency, and regulatory compliance.

• Brand Communication: Develop and implement consistent communication strategies across channels to strengthen brand identity and visibility.

• Digital Marketing: Execute data-driven campaigns across Facebook, Instagram, WhatsApp, LinkedIn, Google, YouTube, X, and other digital channels to boost brand awareness, customer acquisition, and business growth.

• Content Creation: Develop and manage engaging, high-quality digital content aligned with brand messaging and target audience needs.

• Call Center: Supervise call center activities to ensure timely, professional, and customer-focused service.

• Service Quality: Establish and maintain service standards to improve customer satisfaction and the overall banking experience.