Requirements
Education
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Bachelor/Honors, Bachelor in Engineering (BEngg), in Electronic engineering
Additional Requirements
Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
Good communication skills in both verbal and written with good presentation skills.
Communication skills in Bangla and English
Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
Good Analytical and Organizing Skills.
Good Planning and Decision-Making Skills.
He must be able to manage People.
Ability to work under pressure
He must possess ownership and dedication towards the responsibilities
Responsibilities & Context
- Deep understanding of Customer Service through frontlines.
- Excellent presentation, good negotiation, and motivational skills.
- KPI has driven in terms of Revenue, Sales, Service, and Customer Satisfaction.
- Good understanding of workforce management.
- Capability of handling critical issues.
- Innovative mindset to improve Customer experience.
- Process & policy improvement and align team properly with operation process. Innovation in work will be appreciated.
- Outstanding collaboration and coordination capacity across the team.
- Interested to learn and develop every day.
- Planning cost-effective ways to run day-to-day store and Service operations.
- Design and create plans of action for the various stages of the customer service process.
- Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
- Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals.
- Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
- Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.
Compensation & Other Benefits
- T/A
- Mobile bill
- Medical allowance
- Performance bonus
- Provident fund
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Salary Review: Yearly
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Lunch Facilities: Full subsidize
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Festival Bonus: 2
Other Benefits
As per company policy
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
Shift:
Day Shift
