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1000FiX Services Ltd!

Operations Manager - Appliance Service

Application Deadline: May 09, 2026
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Summary
Published: Apr 16, 2026 Vacancy: 4 Gender: No Preference
Age: At least 28 years Career Level: Mid Level Experience: 5 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Bachelor/Honors
  • Masters

Experience


  • 5 Year

Additional Requirements

Educational Requirements:

  • Bachelor’s or Master’s degree in a relevant field

Experience:

  • Minimum 5 years of experience required
  • Must have experience in Electronic Equipment / Home Appliances industry
  • At least 2 years in a senior leadership or Operations Manager role within appliance service operations

Additional Requirements:

  • Age: 28 years or above
  • Only male candidates are eligible
  • Strong leadership and team management abilities
  • Capable of working under pressure and handling high service volumes
  • Excellent communication and customer service skills
  • Strong problem-solving and decision-making capabilities
  • Proficient in MS Office, service management tools, and ERP systems
  • Good knowledge of appliance repair processes, spare parts, and service standards
  • Skilled in route planning, workforce allocation, and field operations management
  • Ability to coordinate cross-functional teams including service, inventory, logistics, and vendors
  • High level of responsibility, discipline, and ownership mindset
  • Strong time management skills with a focus on meeting service deadlines

Skills



Responsibilities & Context

  • Manage daily operations of appliance service centers and field service teams
  • Assign engineers/technicians to service requests based on skills, availability, and job requirements
  • Monitor service quality, technical performance, and customer satisfaction levels
  • Plan and optimize technician schedules, routes, and workload distribution
  • Handle customer complaints and escalations, ensuring quick resolution
  • Coordinate with inventory teams to ensure availability and tracking of spare parts
  • Review daily service reports, job completion updates, and turnaround time (TAT) performance
  • Work toward KPIs related to revenue, sales, service quality, and customer satisfaction
  • Ensure compliance with company SOPs, safety regulations, and warranty policies
  • Maintain accurate and updated service records and documentation
  • Communicate with vendors, brands, and warranty partners for approvals and support
  • Conduct regular performance evaluations of technicians and service staff
  • Identify skill gaps and arrange technical or soft-skill training programs
  • Implement process improvements to enhance efficiency and reduce repeat issues
  • Monitor operational costs and assist in budgeting for service operations
  • Maintain effective communication between service centers, management, and clients
  • Promote continuous improvement in technical expertise and customer service standards


Compensation & Other Benefits
  • Salary Review: Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Other Benefits


as per company policy

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka

Apply Now
Company Information
Company Name: 1000FiX Services Ltd!

Address: 586/1(4th Floor), Begum Rokeya Sarani, Shewrapara, Mirpur, Dhaka-1216


Business Type : Electronics/Consumer Durables

Website Link : 1000fix.com
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