Education

• Bachelor/Honors, Any Discipline Bachelor/Honors

Experience

• 2 Year

Additional Requirements

• Implement CAIPP activities effectively.
• Supervise and monitor CFM desk volunteers (COMS).
• Advocate with relevant sectors to ensure timely case closure.
• Manage information systems, update service mapping, and maintain accurate records.
• Set up and operate the Information Service Center (ISC) at designated hours (09:00 AM – 03:30 PM, 5 days a week).
• Record and log feedback and complaints; monitor submissions (complaints, radio sessions, etc.) in KOBO on a daily basis.
• Cross-check KOBO entries with the registered logbook for accuracy.
• Maintain all communication and IEC materials inside the ISC.
• Refer complaints and feedback following established referral procedures.
• Share verified key messages and information from UNHCR staff.
• Promote community awareness about the Information Service Center and its services.
• Attend protection/sector meetings and represent ISC activities.
• Work closely with community structures (Imams, teachers, majhis, women groups, youth groups, persons with disabilities, etc.) to strengthen outreach.
• Ensure presence at the ISC during working hours while dividing outreach tasks between staff.
• Install and maintain a locked suggestion box for confidential issues.
• Keep all documents (logbooks, referral forms, feedback forms, etc.) available and up-to-date at the ISC.
• Build and maintain a “Knowledge Bank” with updated FAQs and relevant information for different locations.

• Ensure protection mainstreaming across all BRAC interventions.
• Safeguard programme participants, staff, and all individuals from harm, abuse, neglect, harassment, and exploitation, including Sexual Exploitation and Abuse (SEA).
• Act as a source of support, guidance, and expertise on safeguarding to create a safe working environment.
• Promote and practice safeguarding standards among team members in all activities.
• Follow safeguarding reporting procedures in case of any reportable incidents and encourage others to do the same.

• Mobile bill
• Medical allowance
• Weekly 2 holidays
• Salary Review: Half Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Contract

Job Location

Cox's Bazar, Ukhia