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RensSoft Solutions Limited
Query Management- Executive
Application Deadline: May 07, 2025
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Summary
Published: Mar 23, 2025 Vacancy: 1 Gender: Any
Age: Not Specified Career Level: Mid Level Experience: 1 Year to 3 Year
Salary: Tk. 10000 - 15000 (Monthly) Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • 1 Year to 3 Year

Responsibilities & Context

  • Social Media Query Management: Handle customer queries on company-assigned social media pages and digital platforms.
  • Digital Engagement: Manage digital queries, enhancing engagement to foster customer interactions.
  • Performance Reporting: Prepare engagement reports to track performance, analyze ROI, and improve strategies.
  • Customer Support: Respond promptly to customer inquiries, ensuring accurate and helpful information.
  • Lead Conversion: Make timely calls to potential clients, converting queries into appointments.
  • Multi-channel Communication: Manage customer communication through call centers, social media, and other digital platforms.
  • Customer Relationship Management: Build and maintain strong relationships to enhance customer retention.
  • Collaboration: Work with the digital marketing team to optimize engagement strategies and enhance customer experience.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Other Benefits


  • Competitive salary based on the candidate's position and skill level, offering recognition and compensation for expertise and experience.
  • Specific details will be discussed during the interview process.
  • Opportunities for professional growth and career advancement and performance-based promotions.
  • Collaborative and inclusive work environment that fosters teamwork, knowledge sharing, and open communication.
  • Employee recognition programs to celebrate achievements and contributions.
  • Weekly one holiday and Govt Holidays.
  • Festival Bonus: 2 (Yearly).
  • Half subsidize lunch
  • Leave encashment.
  • Salary will be revised at the time of confirmation.
  • Mobile bill and other allowance
  • Bi-Yearly Evaluations & Appraisals.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Apply Now
Company Information
Company Name: RensSoft Solutions Limited

Address: Flat - 8B, House - 16/A, Road - 7, Dhanmondi R/A, Dhaka-1209.


Business Type:

Hospital/ Diagnostic Centre

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