Receptionist / Front Desk Executive

Additional Requirements

• Candidates should have prior experience in the hospital sector.

• Previous experience working in a medical office or hospital environment is preferred.

• Basic knowledge of medical terminology.

• Strong understanding of billing procedures and front desk operations.

• Proficiency in computer and software applications is mandatory.

• Welcome patients and visitors with a friendly, professional, and helpful approach.

• Manage patient check-in and check-out procedures efficiently and accurately.

• Respond to and appropriately direct phone calls, emails, and patient inquiries.

• Schedule and confirm appointments while supporting smooth and organized clinic operations.

• Maintain accurate patient records and update information whenever necessary.

• Provide patients with clear information regarding hospital services, policies, and procedures.

• Assist and guide patients throughout the test preparation process.

• Keep the reception area clean, organized, and welcoming.

• Coordinate with medical staff and other departments to ensure a smooth and positive patient experience.

• Prepare and process patient bills accurately and efficiently.

• Receive and process patient payments through cash, credit card, and online payment methods.

• Ensure all required patient information and records are properly completed.

• Maintain appropriate logs for all payments received.

• Accurately post received payments to the respective patient accounts.

• Follow up on outstanding invoices and assist in managing accounts receivable.