Education

• Higher Secondary

Experience

• 2 Year to 3 Year

Additional Requirements

• Context: To safeguard customers, employees and assets of hotel by executing sound security and emergency practices

• Detects potential sources of security problems, safety hazards and fire hazards by maintaining surveillance of hotel
• Patrols hotel on a regular basis.
• Ensures all hotel entrances are locked and unlocked as per hotel policy
• Maintains hotel key management procedures and ensures that all keys are accounted for.
• Closes down the different outlets each night.
• Ensures that all meeting rooms and exhibition rooms are secured.
• Completes daily log, including pertinent information from the shift.
• Handles complaints, investigates and thoroughly reports on customer or employee injuries, worker’s compensation claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary
• Takes appropriate action on hotel cleanliness issues and general hotel services
• Responds to emergencies, co-ordinates the partial or complete evacuation of the hotel in instances such as fire, armed robbery, severe injuries, power failure or bomb threats as necessary
• Creates 100% guest satisfaction by providing the Yes I Can! experience through performance
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Adheres to hotel policies and procedures
• Attends work on time as scheduled.
• Follows hotel grooming and hygiene standards.
• Minimizes safety hazards by following all safety rules and procedures.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favorable image of Brand to the public

• T/A
• Mobile bill
• Medical allowance
• Performance bonus
• Insurance
• Lunch Facilities: Full subsidize
• Festival Bonus: 3

Work Place

Work from Office

Employment Status

Type: Contract

Shift: Day Shift

Job Location

Dhaka