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Tritech Building Services Ltd
Senior Executive, Technical Assistance Center
Application Deadline: Jan 16, 2025
Apply Now
Summary
Published: Dec 02, 2024 Vacancy: Not Specified Gender: Any
Age: Not Specified Career Level: Mid Level Experience: 2 Year to 3 Year
Salary: Tk. 20000 - 22000 (Monthly) Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • 2 Year to 3 Year

Additional Requirements


  • Good communication skills for calls and messages.
  • Basic tech skills (email, CRM, WhatsApp).
  • Knows social media posting and replies.
  • Organized and keeps track of tasks.
  • Works well with the team.
  • Quick and proactive in responding.

Responsibilities & Context

Outbound Calls:

  • Conduct daily outbound calls to designated contact lists such as directories and previously identified leads.
  • Meet a target of 50 calls per day.
Inbound Calls:
  • Handle 10–11 inbound calls daily from multiple communication channels.
Campaign Calls:
  • Manage campaign-related calls generated through promotions on platforms like Facebook and LinkedIn.
  • WhatsApp Marketing:
  • Execute marketing initiatives and follow up on leads through WhatsApp.
Email Management:
  • Regularly monitor assigned email addresses for incoming inquiries, client communication, and leads.
  • Ensure timely responses to emails.
Website Email Monitoring:
  • Check emails generated from company websites to gather contact information and leads.
Contact Center Management:
  • Respond to live SMS and WhatsApp messages through the designated contact center platform.
  • Provide appropriate solutions and escalate issues when necessary.
Social Media Management:
  • Share posts daily on platforms such as Facebook and LinkedIn.
  • Collaborate with the graphics and content teams to coordinate and schedule content.
Message and Comment Responses:
  • Reply promptly to messages and comments received on social media platforms.
Lead Management:
  • Collect, organize, and follow up on leads, ensuring proper assignment to the relevant teams.
  • Coordinate with cross-functional teams to ensure exceptional client service.
Daily Task Management:
  • Perform tasks assigned by the Team Manager on a daily basis.
CRM Follow-Up:
  • Update and maintain the status of leads in the CRM system through regular follow-ups.
Profile and Material Distribution:
  • Distribute company profiles, brochures, and catalogs as required.
Contact List Calling:
  • Handle calling tasks for contact lists provided by other teams to support ongoing initiatives.
  • This role requires strong communication skills, attention to detail, and the ability to work collaboratively across departments to deliver excellent customer service and support lead management processes.


Compensation & Other Benefits

Other Benefits


  • Snacks, Unlimited Tea & Coffee and Lunch: Enjoy snacks and lunch at the office. (Lunch Subsidize)
  • Sports Activities: Participate in football, cricket, badminton, and more.
  • Gym Access: Stay fit with our office gym facilities.
  • Medical Benefits: Avail health support as per company policy.
  • Allowances: Receive marriage and child allowances based on company rules.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Apply Now
Company Information
Company Name: Tritech Building Services Ltd

Address: JCX Business Tower, Plot - 1136/A, Japan Street, Block - I, Bashundhara R/A, Dhaka 1229


Business Type:

Electronics/Consumer Durables

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