Dhaka Central International Medical College & Hospital Logo
Dhaka Central International Medical College & Hospital
Senior Executive/Assistant Manager (Customer Care/Operations)
Application Deadline: Nov 13, 2024
Summary
Published: Sep 29, 2024 Vacancy: 4 Gender: Any
Age: 24 years to 40 years Career Level: Expert Level Experience: 7 Year to 8 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Experience


  • 7 Year to 8 Year

Additional Requirements


  • The applicants should have experience in the following business area(s): Hospital, Call Center, Diagnostic Centre

Responsibilities & Context

  • Oversee and manage daily customer care operations to ensure the highest level of service.
  • Develop and implement customer care and operational procedures to enhance the patient experience.
  • Handle escalated customer complaints and ensure timely resolution.
  • Monitor and analyze key performance indicators (KPIs) for customer satisfaction and operational efficiency.
  • Coordinate with various departments to ensure seamless service delivery.
  • Manage and lead the customer care team, providing guidance, training, and support to ensure performance standards are met.
  • Develop reports on operational activities, customer feedback, and team performance.
  • Collaborate with senior management to develop strategies for improving operations and customer satisfaction.
  • Ensure compliance with hospital policies and medical regulations.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Read Before Apply

Send your CV to the given email [email protected]

Company Information
Company Name: Dhaka Central International Medical College & Hospital

Address: CH Mechanical 2/1 Ring Road, Shyamoli Dhaka - 1207, Bangladesh


Business Type:

Dhaka Central International Medical College Hospital (DCIMCH) is a 500 bed tertiary care Medical College Hospital.

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