One Direction Companies Limited Logo
One Direction Companies Limited
Service Engineer - IT Products & Accessories (Hardware & Software Support)
Application Deadline: Nov 17, 2024
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Summary
Published: Oct 03, 2024 Vacancy: 2 Gender: Any
Age: 20 years to 35 years Career Level: Mid Level Experience: 3 Year
Salary: Negotiable Location: Bogra
Requirements

Education


  • Bachelor/Honors, Computer Engineering (CSE), Diploma in Computer Science or a related field from reputed institution.

Experience


  • 3 Year

Additional Requirements


  • Minimum 3+ years of hands-on experience in IT product support at a retail service center.
  • Strong knowledge of IT products, computer components, mobile accessories, and home appliances.
  • Excellent problem-solving skills and attention to detail.
  • Good communication and customer service skills.
  • Ability to work under pressure and manage multiple service requests.

Skills



Responsibilities & Context

  • Job Context: We are seeking an experienced Service Engineer with a minimum of 3+ years of retail outlet-based experience in servicing IT products and accessories, including both hardware and software support. The role requires expertise in troubleshooting, repairing, and maintaining a wide range of products, from laptops to home appliances, computer components, mobile devices and gaming accessories. The ideal candidate will hold a Bachelor's degree or Diploma in Computer Science and demonstrate excellent customer service skills while ensuring high standards of technical support.
  • Job Responsibilities:
  • Provide hardware and software support for products like laptops, desktop PCs, tablets, IT accessories (e.g., printers, RAM, SSD, motherboards, routers, etc.), and mobile phones.
  • Diagnose and repair issues related to IT products and accessories.
  • Troubleshoot and resolve customer complaints efficiently at retail outlets.
  • Assist in setting up, configuring, and updating devices and equipment as needed.
  • Handle repairs and servicing of E-bikes and their accessories.
  • Maintain service records and ensure timely reporting of repairs.
  • Collaborate with the sales and customer service teams to ensure seamless customer experiences.
  • Stay updated with the latest technology trends and product updates.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Other Benefits


  • Mobile bill
  • Lunch Facilities: Partially Subsidize

  • Competitive salary and benefits.

  • Opportunities for professional growth and development.

  • A supportive and friendly work environment.

  • Chance to work with a talented and passionate team.

  • As per company policy.


Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Bogra

Apply Now
Company Information
Company Name: One Direction Companies Limited

Address: Plot-1136/A, Floor-9, Block-I, 5th Avenue, Bashundhara R/A, Vatara, Dhaka-1229. (Beside Walton Corporate Office)


Business Type:

We are here to build a network hand in hand with the motto in our mind for the well-being of society where they can live a healthy and prosperous life. One Direction Companies Limited (ODCL) is going to set its footprint in different industries such as Financial, Marketplace, Retail,  Commercial, Agro-tech, and Properties. ODCL is working towards providing products solutions that cater to smart living for the society.

 

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