Education

• Diploma
• Bachelor/Honors

Experience

• 5 Year

Additional Requirements

Skills

• Customer Service
• Technical Skills

Service Operations Manager – Key Responsibilities

1. Overseeing Service Operations

• Manage and supervise all activities within the service department.

• Ensure service delivery aligns with company standards and meets customer expectations.

• Manage service schedules and ensure timely completion of all service activities.

2. Team Management

• Supervise and lead the service team, including technicians and customer service staff.

• Provide training and development opportunities to enhance team capabilities.

• Ensure adherence to safety protocols and operational guidelines.

3. Customer Interaction

• Handle customer inquiries, complaints, and feedback professionally.

• Resolve issues efficiently to maintain high levels of customer satisfaction.

• Serve as the main point of contact for all customer service-related concerns.

4. Maintenance & Repair Management

• Oversee maintenance, repairs, and servicing of products or equipment.

• Ensure all work is completed to the highest standard.

• Track and manage spare parts and essential tools for efficient service delivery.

5. Inventory Management

• Manage inventory of service tools, spare parts, and equipment.

• Maintain optimal stock levels to support uninterrupted operations.

• Coordinate procurement and stock replenishment based on team requirements.

6. Documentation & Reporting

• Keep detailed records of all service jobs, including tasks completed, parts used, and time spent.

• Prepare regular performance and operations reports.

• Ensure compliance with service contracts, documentation, and internal policies.

7. Budget & Cost Control

• Manage the service department’s budget effectively.

• Identify cost-saving measures without compromising service quality.

• Monitor expenses and ensure operations remain within financial constraints.

8. Quality Control

• Maintain high service quality and compliance with industry standards.

• Implement quality assurance processes and conduct periodic service audits.

• Drive continuous improvement initiatives in service quality.

9. Process Improvement

• Continuously review and refine service processes for efficiency.

• Integrate customer feedback to improve service performance.

• Identify and act on workflow optimization opportunities.

10. Coordination & Communication

• Collaborate with other departments (e.g., sales, logistics, inventory) to ensure seamless service delivery.

• Communicate service updates, issues, and progress to senior management and key stakeholders.

• T/A
• Mobile bill
• Provident fund
• Salary Review: Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka, Kushtia