Tycoon Hi-Tech Park Ltd. Logo

Tycoon Hi-Tech Park Ltd.

Service Incharge

Application Deadline: Aug 07, 2025
Summary
Published: Jul 08, 2025 Vacancy: 4 Gender: Male
Age: At least 20 years Career Level: Experienced Professional Experience: 5 Year
Salary: Negotiable Location: Dhaka, Kushtia
Requirements

Education


  • Diploma
  • Bachelor/Honors

Experience


  • 5 Year

Additional Requirements

Age: At least 20 years

Must have practical experience in the following departments.

Good knowledge of Microsoft Office


Responsibilities & Context

Service Operations Manager – Key Responsibilities

1. Overseeing Service Operations

  • Manage and supervise all activities within the service department.

  • Ensure service delivery aligns with company standards and meets customer expectations.

  • Manage service schedules and ensure timely completion of all service activities.

2. Team Management

  • Supervise and lead the service team, including technicians and customer service staff.

  • Provide training and development opportunities to enhance team capabilities.

  • Ensure adherence to safety protocols and operational guidelines.

3. Customer Interaction

  • Handle customer inquiries, complaints, and feedback professionally.

  • Resolve issues efficiently to maintain high levels of customer satisfaction.

  • Serve as the main point of contact for all customer service-related concerns.

4. Maintenance & Repair Management

  • Oversee maintenance, repairs, and servicing of products or equipment.

  • Ensure all work is completed to the highest standard.

  • Track and manage spare parts and essential tools for efficient service delivery.

5. Inventory Management

  • Manage inventory of service tools, spare parts, and equipment.

  • Maintain optimal stock levels to support uninterrupted operations.

  • Coordinate procurement and stock replenishment based on team requirements.

6. Documentation & Reporting

  • Keep detailed records of all service jobs, including tasks completed, parts used, and time spent.

  • Prepare regular performance and operations reports.

  • Ensure compliance with service contracts, documentation, and internal policies.

7. Budget & Cost Control

  • Manage the service department’s budget effectively.

  • Identify cost-saving measures without compromising service quality.

  • Monitor expenses and ensure operations remain within financial constraints.

8. Quality Control

  • Maintain high service quality and compliance with industry standards.

  • Implement quality assurance processes and conduct periodic service audits.

  • Drive continuous improvement initiatives in service quality.

9. Process Improvement

  • Continuously review and refine service processes for efficiency.

  • Integrate customer feedback to improve service performance.

  • Identify and act on workflow optimization opportunities.

10. Coordination & Communication

  • Collaborate with other departments (e.g., sales, logistics, inventory) to ensure seamless service delivery.

  • Communicate service updates, issues, and progress to senior management and key stakeholders.


Compensation & Other Benefits
  • T/A
  • Mobile bill
  • Provident fund
  • Salary Review: Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Other Benefits


T/A, Mobile bill, Provident Fund, Gratuity
Salary Review: Yearly
Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka, Kushtia

Company Information
Company Name: Tycoon Hi-Tech Park Ltd.

Address: 377, Jhenaidah road , Chourhash, Kushtia-7000, Bangladesh


Business Type : Manufacturing Company

Website Link : www.tycoonbd.com
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