Education

• Bachelor/Honors, Bachelor of Science (BSc), in Computer Science & Engineering

Experience

• 1 Year

Additional Requirements

Skills

• Troubleshooting
• Training & Development

• Deliver comprehensive user training programs on the features, functionalities, and effective use of Somikoron IT Ltd.’s software applications and digital solutions.
• Facilitate software implementation, system configuration, user onboarding, and deployment activities to ensure a smooth transition for clients.
• Provide technical support by diagnosing, troubleshooting, and resolving software-related issues while maintaining high standards of customer service.
• Offer both remote and on-site assistance to clients for software operation, system optimization, and issue resolution.
• Educate end-users on best practices, workflow optimization techniques, and system utilization strategies to maximize productivity and business efficiency.
• Maintain detailed records of support requests, troubleshooting activities, resolutions, training sessions, and customer interactions within the support management system.
• Gather client feedback, feature enhancement requests, and business requirements, and communicate them effectively to the software development and product teams.
• Collaborate with technical, implementation, and customer success teams to ensure timely resolution of operational and technical challenges.
• Develop and update user guides, training manuals, knowledge-base articles, FAQs, and support documentation to improve user experience and self-service capabilities.
• Monitor customer satisfaction levels, proactively address client concerns, and build strong long-term relationships with customers.
• Conduct follow-up activities to verify successful issue resolution, software performance, and overall client satisfaction.
• Participate in software testing, User Acceptance Testing (UAT), quality assurance processes, and product improvement initiatives when required.
• Assist in identifying opportunities for process improvements, product enhancements, and service delivery optimization based on customer feedback and operational insights.
• Ensure compliance with organizational service standards, support procedures, and documentation practices.

• T/A
• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka