Requirements
Education
-
Bachelor/Honors, Bachelor of Business Administration (BBA), Air Ticketing & Reservation
Additional Requirements
- Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo , flyhub, bdfare.
- Skilled in booking, issuing, reissuing, and refund calculations in compliance with IATA rules.
- Knowledge of airline policies, procedures, and modifications to ensure ticket accuracy.
- Familiarity with travel documentation requirements for ticket issuance.
- Ability to manage multiple functions under pressure while working in a team environment.
- Excellent verbal and written communication skills in English.
- Proficient in answering inquiries through social networks, WhatsApp, emails, and telephone.
- Advanced skills in MS Office (Word, Excel, PowerPoint); experience with graphics design is a plus.
- Certification in travel or tourism-related courses is an added advantage.
Responsibilities & Context
Recruitment Announcement
Company Name: Travelicious
Position: Sr. Executive Officer (Ticketing & Reservation)
Location:
56-57, sharif Mansion, Level-7, Motijheel, Dhaka-1000
Application Deadline: 25 January 2025
Job Summary
Vacancy: 1
Age: 25 to 40 years
Salary: Negotiable
Experience: 3 to 5 years
Educational Requirements:
Bachelor’s or Master’s degree in any discipline.
Experience Requirements:
- 3 to 5 years of experience in the following business areas.
- Online Travel Agency (OTA)
- Airline Ticketing
- Travel Agent or Tour Operator
- Immigration/Visa Processing
- Hajj and Umrah Visa Processing
- Minimum 2 years of experience in an IATA-accredited travel agency.
Additional Requirements:
Age: 25 to 40 years.
Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, flyhub, bdfare
Skilled in booking, issuing, reissuing, and refund calculations in compliance with IATA rules.
- Knowledge of airline policies, procedures, and modifications to ensure ticket accuracy.
- Familiarity with travel documentation requirements for ticket issuance.
- Ability to manage multiple functions under pressure while working in a team environment.
- Excellent verbal and written communication skills in English.
- Proficient in answering inquiries through social networks, WhatsApp, emails, and telephone.
- Advanced skills in MS Office (Word, Excel, PowerPoint); experience with Graphics Design is a plus.
- Certification in travel or tourism-related courses is an added advantage.
Job Responsibilities
1• Airline Ticketing & Reservations:
- Create PNRs, issue, re-issue, and cancel airline tickets using GDS systems (Amadeus, Sabre, Galileo, flyhub, bdfare).
- Process domestic and international flight bookings, cancellations, and refunds with accuracy.
- Ensure adherence to IATA rules and airline policies.
2• Customer Service:
- Provide excellent customer service by addressing inquiries via phone, email, and social media.
- Handle customer complaints effectively and courteously, ensuring prompt resolution.
- Assist clients with itinerary planning, travel arrangements, and after-sales support.
3• Visa and Documentation Support:
- Provide expert advice on visa requirements and processes for various destinations.
- Assist clients with Hajj & Umrah visa applications and ensure timely processing.
- Ensure proper documentation for ticket issuance and travel arrangements.
3• Sales and Marketing:
- Sell airline tickets, travel packages, and related services to clients.
- Identify market opportunities, hunt for new clients, and maintain relationships with corporate customers.
- Promote Travelicious' services through innovative marketing ideas.
5• Team Collaboration:
- Provide periodic training to sales staff on air ticketing and travel products.
- Supervise and guide team members to achieve individual and team sales targets.
6• Operations and Reporting:
- Monitor and follow up on monthly, quarterly, and yearly sales targets.
- Generate, analyze, and submit sales reports as required by management.
- Maintain accurate records of ticketing, reservations, and client information.
7• Industry Liaison:
- Build and maintain relationships with airlines, GDS personnel, and travel partners.
- Stay updated on airline schedules, promotional offers, and industry changes.
8• System Management:
- Ensure smooth operation of the online travel booking platform.
- Troubleshoot online booking issues and assist customers with their queries.
- Optimize booking systems to enhance user experience and operational efficiency.
Compensation & Other Benefits
- Mobile Allowance: Provided.
- Festival Bonus: 2 bonuses per year.
- Working Hours: 9:00 AM to 6:00 PM.
- Weekend: Friday.
- Holidays: All government-declared holidays in Bangladesh.
- Salary Review: Annually.
- Professional Development: Opportunities for training, skill enhancement, and career growth.
- Work Environment: A collaborative and supportive team environment.
Workplace
Employment Status
Job Location
Apply Procedure:
Interested candidates are requested to send their CV along with copies of academic and professional certificates to the following email:
[email protected]
Office Address:
56-57, Sharif Mansion, Level-7, Motijheel, Dhaka-1000
About Company:
Travelicious, a global travel agency with its head office in France and
branches in Canada, Malaysia, and Bangladesh, specializes in comprehensive travel solutions, including air ticket bookings, visa processing, hotel reservations, and Hajj & Umrah packages.
We are looking for a skilled Sr. Executive Officer (Ticketing & Reservation) to join our dynamic team. The ideal candidate must have expertise in GDS systems (Amadeus, Sabre, Galileo) and extensive experience in airline ticketing, reservations, and visa-related processes. A passion for exceptional customer service and proficiency in managing both domestic and international travel arrangements are essential for this role.
Compensation & Other Benefits
- Mobile bill
- Performance bonus
-
Salary Review: Yearly
-
Lunch Facilities: Partially subsidize
-
Festival Bonus: 2
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
Shift:
Day Shift
Job Location
Dhaka, Motijheel
