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Bahaza
Sr. Officer-Customer Service & Reservation (Air Ticket/Tour/Hotel/Hajj/OTA-Industry)
Application Deadline: Feb 26, 2025
Summary
Published: Jan 12, 2025 Vacancy: 10 Gender: No Preference
Age: 25 years to 40 years Career Level: Mid Level , Expert Level Experience: 3 Year to 10 Year
Salary: Negotiable Location: Anywhere in Bangladesh
Requirements

Education


  • Bachelor/Honors, Masters, Diploma in Business Studies, Diploma in Hotel Management, Post Graduate Diploma (PGD), Preferred Professional Certification: GDS,IATA, Training/Trade Course: Training Trade Course: GDS exparts,BSP,Reservation,Airlines reservation,Hospitality

Experience


  • 3 Year to 10 Year , Freshers Can Also Apply! 🌟

Additional Requirements


  • Experience in Airline, Travel Agent, Manpower Recruitment, Tour Operator, Immigration/Visa Processing, or Travel Startup.
  • Honest and dedicated.
  • Experience with live chat support.
  • Availability for night shifts.
  • Strong online communication skills.
  • Experience in telesales.

Responsibilities & Context

  • Make bookings for flights, hotels, tours, activities, transfers, manpower, and other services.
  • Be flexible with government holidays and follow the work schedule.
  • Answer customer calls, provide product/service info, send quotes, and create invoices.
  • Communicate with customers via email, phone, social media, and in person.
  • Build and maintain relationships with existing clients while attracting new customers.
  • Use GDS systems like Sabre, Amadeus, and Galileo (training provided).
  • Plan travel itineraries based on flight and tour package details.
  • Respond to client queries online and offline. Explain tour packages and itineraries.
  • Stay updated on airline promotional offers.
  • Make and confirm bookings via GDS, online portals, email, or phone.
  • Manage online reservations and process ticket refunds.
  • Perform other tasks assigned by management.
  • Coordinate travel arrangements from start to finish.
  • Provide current travel-related information to customers.
  • Maintain professional communication standards with customers and suppliers.
  • Promote the business through social media and other platforms.
  • Submit daily work reports regularly.
  • Handle multiple tasks efficiently.
  • Knowledge of Adobe Photoshop, Illustrator, Digital Marketing, Social Media Marketing, Content Writing, and relevant software is advantageous.
  • Address complaints, offer solutions, and follow up for resolution within deadlines.


Compensation & Other Benefits
  • Mobile bill
  • Credit card
  • Performance bonus
  • Profit Share
  • Salary Review: Yearly
  • Festival Bonus: 2

Other Benefits


  • Free Coffee & Snacks.
  • Salary Bank Account
  • Loan Facility from Bank

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Anywhere in Bangladesh

Read Before Apply

We require a 2-year commitment and no transition to another company during this time. We're seeking honest, courteous, and enthusiastic individuals for customer support in travel and tourism, with training provided. Candidates should be energetic, dynamic, and self-motivated, able to work under pressure. Male candidates must be willing to work night shifts, starting 5-6 weeks after joining. Both experienced and new candidates are encouraged to apply.

Company Information
Company Name: Bahaza

Address: House: 134 (Ground Floor), Road: 05, New DOHS Mohakhali, Dhaka-1206


Business Type:

Airline/ Travel/ Tourism

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