Education

• Bachelor/Honors, Bachelor of Business Studies (BBS)
• Diploma, Hotel Management

Experience

• 2 Year to 3 Year

Additional Requirements

• Greet and assist guests with check-in, check-out, and inquiries.
• Handle guest complaints, requests, and special accommodations.
• Ensure VIP and repeat guests receive personalized service.
• Train, schedule, and oversee front desk agents and receptionists.
• Monitor staff performance and provide feedback.
• Collect & analyze guest feedback to identify areas for improvement.
• Ensure staff follows hotel policies and service standards.
• Monitor all OTA, Corporate, reservations & room allocation.
• Coordinate with housekeeping and maintenance for room readiness.
• Manage overbookings, upgrades, and walk-in guests efficiently.
• Cross Check Night Audit day close report and check all accurate billing, payments, and cashiering procedures.
• Handle discrepancies, refunds, and guest account issues.
• Monitor daily transactions and cash handling.
• Coordinate link between Front desk, housekeeping, and other departments.
• Ensure smooth communication regarding guest arrivals, requests, and special requirements.
• Conduct shift briefings to update staff on hotel occupancy and important matters.
• Address and resolve guest complaints professionally.
• Ensure guest satisfaction and loyalty.
• Ensure front desk operations comply with hotel policies and local regulations.
• Ensure all technology & equipment at the front desk are functioning properly.
• Ensure & monitor Front office PMS software (NICE) working properly.
• Monitor security measures, key control, and emergency procedures.
• Prepare duty roster, Monthly Inventory & front office report.
• Assist in crisis management when necessary.

• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Full subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Paltan