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Ambala IT

Support Engineer

Application Deadline: Jul 15, 2025
Summary
Published: Jul 07, 2025 Vacancy: 3 Gender: No Preference
Age: Not Specified Career Level: Entry Level , Experienced Professional Experience: 2 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • 2 Year

Additional Requirements

Probationary period is Six months; after successful completion of the period, salary will be increased as per salary structure of the organization. Upon confirmation as a permanent staff member, they will be entitled to three festival bonuses, welfare benefits, and other facilities in accordance with the organization`s policy. Weekly 2 Holidays.

Responsibilities & Context

  • Gain in-depth knowledge of the software across all business modules.

  • Provide first-level technical support to clients and users through chat, email, or phone.

  • Log, track, and categorize reported issues clearly in the ticketing system.

  • Filter and forward relevant issues to the development or QA team with detailed context.

  • Prioritize and escalate issues based on severity, impact, and business urgency.

  • Communicate updates and resolutions back to users in a clear, professional manner.

  • Maintain a knowledge base of common issues and resolutions.

  • Coordinate with internal teams to ensure timely responses and follow-ups.

  • Gather user feedback and relay insights to help improve the product experience.


Compensation & Other Benefits
  • Salary Review: Half Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 3

Other Benefits


  • Probationary period is six months; after successful completion, salary will be increased according to the organization’s salary structure.

  • Upon confirmation as a permanent staff member, the employee will be entitled to three festival bonuses, welfare benefits, and other facilities in accordance with the organization’s policy.

  • Weekly: 2 holidays.


Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka

Company Information
Company Name: Ambala IT

Address: Dhaka


Business Type : Information Technology (IT)

Website Link : www.ambalait.com
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