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Bondstein
Team Lead
Application Deadline: Oct 05, 2024
Summary
Published: Sep 05, 2024 Vacancy: 2 Gender: Female
Age: No Age Limit Career Level: Expert Level Experience: 2 Year
Salary: Tk. 25000 - 30000 (Monthly) Location: Corporate Office: Level 5, 138/1 Tejgaon Industrial Area, Tejgaon, Dhaka-1208, Bangladesh
Requirements

Education


  • Bachelor/Honors, in any subjects

Experience


  • 2 Year

Additional Requirements


- **2-3 years of experience in customer support** - Team management skills where team members work shift-basis everyday - Excellent in MS Excel, Word, Power Point, and Google Sheets - Proficiency in customer support software and CRM systems. - Ability to generate progress reports and develop standard processes for getting results fast

Responsibilities & Context

  • Develop process & strategies to run Customer Support & Churn management team.
  • Keep track of the performance of Customer Service and Churn agents on monthly basis and submit a report to HR
  • Train Customer Service and Churn agents as per Performance Report
  • Ensure the team meets SLAs and KPIs.
  • Identify customers at risk of leaving and develop retention strategies.
  • Analyze churn data and implement proactive retention initiatives.
  • Maintain and update support documentation in Google Sheet.
  • Prepare and analyze performance and customer feedback reports.
  • Use data to improve customer support and churn management.


Compensation & Other Benefits
  • Lunch Facilities: Full subsidize
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Shift: Day Shift

Job Location

Tejgaon

Company Information
Company Name: Bondstein

Address: Corporate Office: Level 5, 138/1 Tejgaon Industrial Area, Tejgaon, Dhaka-1208, Bangladesh


Business Type:

Bondstein is one of the leaders in the internet of things (IOT) industry in Bangladesh, helping businesses integrate connected technology, enhance operational efficiency, and save time and money by providing a variety of products and services. Our company is driven by innovation at its core. With our expertise in IOT enabled technologies, we can assist our clients in setting benchmarks in their particular industries.

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