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Smart Software Ltd.

Technical Support Engineer

Application Deadline: Feb 20, 2026
Summary
Published: Jan 06, 2026 Vacancy: 4 Gender: Any
Age: Not Specified Career Level: Entry Level , Intern , Mid Level Experience: 1 Year
Salary: Negotiable Location: Dhaka, Panthapath
Requirements

Education


  • Diploma, Diploma in Computer
  • Bachelor/Honors, Bachelor of Science (BSc), in Computer Science & Engineering
  • Bachelor/Honors, Any Discipline Bachelor/Honors

Experience


  • 1 Year

Additional Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline

  • Basic working knowledge of Windows and Linux operating systems, networking concepts, and software installation processes

  • Good verbal and written communication skills in both English and Bangla

  • Strong time-management skills with the ability to prioritize tasks effectively

  • Familiarity with Laravel/PHP-based software support will be considered an added advantage


Responsibilities & Context

Key Responsibilities

  • Provide comprehensive software, hardware, and network support to clients.

  • Diagnose, troubleshoot, and resolve technical issues via phone, email, and remote support tools.

  • Assist clients with system installation, configuration, and user training to ensure smooth operation.

  • Document technical issues, solutions, and workflows accurately, maintaining detailed support logs.

  • Collaborate closely with the development and technical teams to escalate and resolve critical or complex issues efficiently.


Compensation & Other Benefits
  • T/A
  • Mobile bill
  • Overtime allowance
  • Salary Review: Yearly
  • Lunch Facilities: Full subsidize
  • Festival Bonus: 2

Other Benefits


Provided according to company policy.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka, Panthapath

Company Information
Company Name: Smart Software Ltd.

Address: 152/2/N Panthopath, Dhaka


Business Type : Information Technology (IT)

সতর্কীকরণ-বিজ্ঞপ্তি

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