| Published: | Oct 02, 2024 | Vacancy: | 4 | Gender: | Any |
| Age: | 20 years to 35 years | Career Level: | Mid Level | Experience: | 1 Year to 2 Year |
| Salary: | Negotiable | Location: | Dhaka, Panthapath |
Education
Experience
Additional Requirements
Industries: They work across various sectors like eCommerce, financial services, healthcare, government, or any organization relying on software solutions.
Software Types: The role often covers different software such as CRM systems, ERP software, cloud-based services, mobile applications, or custom software solutions.
Skills: Problem-solving, communication, and a deep understanding of software systems are critical. A technical support executive also needs proficiency in using ticketing systems, remote support tools, and maintaining customer relationship management (CRM) platforms.
Software Troubleshooting: Identify, diagnose, and resolve software issues encountered by clients or internal users. This includes providing solutions to technical problems and advising on software usage.
Customer Support: Respond to inquiries and provide step-by-step assistance, either via phone, email, or chat. Maintain a professional and friendly interaction to ensure customer satisfaction.
Installation & Configuration: Guide customers through software installation, configuration, and updates. Ensure users can set up the software correctly, adjusting configurations as per their requirements.
Training & Guidance: Conduct virtual or in-person training sessions for users to help them understand software functionality. Provide user manuals and documentation as needed.
Issue Escalation: When necessary, escalate complex or unresolved issues to higher-level support teams or developers. Ensure proper documentation of each case for quick resolution.
Software Updates & Maintenance: Notify clients of new software releases or patches. Assist in applying updates and ensuring minimal disruption during the process.
Monitoring & Reporting: Track software performance and report bugs, errors, or potential improvements to the development team. Maintain logs of support requests and resolutions.
Testing & Feedback: Participate in testing new software features or versions to ensure smooth performance. Provide feedback to the development team regarding customer experience.
Remote Support Tools: Use remote desktop tools to diagnose and resolve issues for users when in-person support is not possible.
Documentation: Maintain comprehensive documentation of support tickets, troubleshooting steps, and resolved issues. Ensure this information is accessible to other support team members.
Work from Office
Type: Full Time/Permanent
Shift: Day Shift
Dhaka, Panthapath
Address: 152/2/N Panthopath, Dhaka
Business Type:
Smart Software Ltd. is a technology company dedicated to providing a wide range of software solutions to businesses across various industries. Their primary focus is on developing innovative and efficient software that enhances business operations, improves customer relations, and streamlines processes.
Customer Relationship Management (CRM) Systems:
Enterprise Resource Planning (ERP) Software:
Custom Software Development:
E-commerce Solutions:
Mobile and Web Applications:
Smart Software Ltd. serves a diverse range of industries, including retail, manufacturing, finance, healthcare, and more. They aim to provide scalable and flexible software solutions that can adapt to the changing needs of businesses.
Smart Software Ltd. has worked on numerous projects, delivering robust software solutions that have significantly improved the efficiency and productivity of their clients. Their expertise in developing CRM and ERP systems has made them a trusted partner for businesses looking to enhance their operations through technology.
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