Education

• Diploma, Diploma in Computer
• Bachelor/Honors, Information Technology
• Bachelor/Honors, Bachelor of Commerce (BCom)

Experience

• 1 Year to 2 Year , Freshers Can Also Apply! 🌟

Additional Requirements

Skills

• Accounting Software
• PHP
• SQL

Software Troubleshooting: Identify, diagnose, and resolve software issues encountered by clients or internal users. This includes providing solutions to technical problems and advising on software usage.
Customer Support: Respond to inquiries and provide step-by-step assistance, either via phone, email, or chat. Maintain a professional and friendly interaction to ensure customer satisfaction.
Installation & Configuration: Guide customers through software installation, configuration, and updates. Ensure users can set up the software correctly, adjusting configurations as per their requirements.

Training & Guidance: Conduct virtual or in-person training sessions for users to help them understand software functionality. Provide user manuals and documentation as needed.
Issue Escalation: When necessary, escalate complex or unresolved issues to higher-level support teams or developers. Ensure proper documentation of each case for quick resolution.
Software Updates & Maintenance: Notify clients of new software releases or patches. Assist in applying updates and ensuring minimal disruption during the process.
Monitoring & Reporting: Track software performance and report bugs, errors, or potential improvements to the development team. Maintain logs of support requests and resolutions.
Testing & Feedback: Participate in testing new software features or versions to ensure smooth performance. Provide feedback to the development team regarding customer experience.
Remote Support Tools: Use remote desktop tools to diagnose and resolve issues for users when in-person support is not possible.
Documentation: Maintain comprehensive documentation of support tickets, troubleshooting steps, and resolved issues. Ensure this information is accessible to other support team members.

• Tour allowance
• Weekly 2 holidays
• Salary Review: Half Yearly
• Lunch Facilities: Full subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Panthapath