Requirements
Additional Requirements
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Additional Requirements:
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Previous experience in front office operations and/or tele sales within the hospitality industry is preferred
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Excellent communication and interpersonal skills
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Strong organizational and multitasking abilities
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Proficiency in Microsoft Office and property management systems (e.g., Opera, IDS)
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Fluent in English; knowledge of additional languages is a plus
Key Competencies:
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Customer-focused mindset
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Confident and persuasive communication skills
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Positive attitude and strong team player
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High attention to detail
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Ability to perform effectively under pressure
Perks:
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Responsibilities & Context
Department: Sales & Guest Services
Reports To: Front Office Manager / Sales Manager
Job Overview:
The Tele Sales Executive acts as the primary point of contact for guests at Shayan Resort, delivering a courteous and professional experience from initial inquiry through departure. In addition to front office responsibilities, the role focuses on driving sales through inbound and outbound calls, promoting resort offerings, and efficiently handling booking inquiries.
Key Responsibilities:
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Welcome and assist guests in a friendly and professional manner
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Manage guest check-in and check-out processes using the resort’s PMS system
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Handle reservations, room allocations, and special guest requests
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Respond to guest issues promptly and escalate concerns when required
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Coordinate with housekeeping and other departments to ensure a seamless guest experience
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Maintain an organized front desk and ensure accurate record-keeping
Tele Sales Responsibilities:
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Make outbound calls to promote resort packages, seasonal promotions, and group bookings
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Respond to inbound calls related to reservations, pricing, and general inquiries
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Follow up with prospective clients and previous guests to generate repeat business
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Update and maintain sales and customer data in CRM systems
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Achieve or exceed monthly tele sales targets and performance indicators
Compensation & Other Benefits
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Salary Review: Half Yearly
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Lunch Facilities: Partially subsidize
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Festival Bonus: 1
Other Benefits
As per company policy .
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
Shift:
Day Shift
Job Location
Gulshan , Manikgonj