TeleSales Executive - USA Process (Night Shift)

✔ Age: 18 to 26 years.

✔ Excellent verbal communication skills in English with a clear and professional speaking style.

✔ Previous experience in an International BPO, Call Center, Telemarketing, or Customer Support environment will be considered an advantage.

✔ Basic proficiency in computer applications, including MS Office, internet usage, and CRM software.

✔ Ability and willingness to work night shifts in a fast-paced, target-driven environment.

✔ Strong interpersonal, customer service, and communication skills with the ability to build rapport with customers.

✔ Self-motivated, punctual, and capable of working both independently and as part of a team.

✔ Female candidates are encouraged to apply.

We are looking for a confident, target-driven, and customer-oriented professional to join our USA Campaign as a Night Shift Executive. The successful candidate will be responsible for engaging with USA-based customers, promoting products and services, generating qualified leads, and delivering excellent customer service while consistently achieving assigned performance targets.

Work Schedule

✔ Shift Time: 9:00 PM – 6:00 AM

✔ Working Days: Monday – Saturday

✔ Shift Type: Night Shift (USA Campaign)

Key Responsibilities

Customer Communication

✔ Make outbound calls to customers based in the United States to introduce products, services, and ongoing promotional offers.

✔ Respond to customer enquiries professionally, providing accurate product information and addressing concerns effectively.

Lead Generation & Follow-up

✔ Follow up with prospective customers to nurture relationships, maintain engagement, and maximize conversion opportunities.

✔ Schedule appointments and transfer qualified leads to the appropriate sales or business development team when required.

CRM & Documentation

✔ Maintain accurate customer records, call logs, follow-up schedules, and interaction notes within the CRM system.

✔ Ensure all customer information and communication records are updated in a timely and organized manner.

Performance & Quality

✔ Meet or exceed daily, weekly, and monthly performance targets, including call volume, lead generation, appointments, and conversion goals.

✔ Maintain high standards of communication quality, professionalism, and customer satisfaction during every customer interaction.

✔ Adhere to company policies, campaign guidelines, and quality assurance standards while contributing to overall team performance.