| Published: | May 16, 2026 | Vacancy: | 1 | Gender: | No Preference |
| Age: | Maximum 26 years | Career Level: | Experienced Professional | Experience: | 6 Year |
| Salary: | Negotiable | Location: | Dhaka |
Education
Experience
Additional Requirements
Lead and manage the IT Support team to ensure smooth and effective day-to-day operations.
Ensure timely resolution of incidents, service requests, and technical issues related to hardware, software, networks, and applications.
Monitor and maintain IT service levels in accordance with defined Service Level Agreements (SLAs).
Implement and manage ITIL-based service management practices including Incident Management, Problem Management, and Change Management.
Coordinate with System, Network, Security, and Application teams for issue resolution and root cause analysis.
Oversee installation, configuration, troubleshooting, and maintenance of end-user devices such as PCs, laptops, printers, and related peripherals.
Ensure proper user access management and compliance with organizational IT security policies and procedures.
Maintain IT asset inventory and oversee asset lifecycle management processes.
Prepare periodic reports on support performance, recurring technical issues, service improvements, and operational efficiency.
Ensure IT support readiness during critical business operations including EOD (End of Day), AGM, audits, and other important activities.
Manage vendor support and coordinate with third-party service providers related to end-user IT support services.
Identify opportunities for process improvement and enhance overall IT support service quality.
Provide guidance, training, and supervision to junior IT support team members.
Other Benefits
Work from Office
Type: Full Time/Permanent
Dhaka
Address: P9XV+82H, 110 Bir Uttam CR Dutta Rd, Dhaka 1205
Business Type : Bank/Non-Bank Fin. Institution
এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।
