1000FIX Services Ltd.

We are seeking an operational leader to direct daily service center operations, lead cross-functional teams, and maintain top-tier customer satisfaction. This position is responsible for streamlining after-sales service across home appliances, mobile, and IT products while driving revenue through sales, accessories, and add-on services. Key Responsibilities Operations & Leadership: Direct daily service center activities and manage cross-departmental teams, including technical engineers, service executives, logistics, inventory, and accounts. Customer Care & Escalations: Efficiently resolve complex customer complaints, ensure high-quality after-sales support, and turn service touchpoints into positive customer reviews and sales leads. Performance & Reporting: Track, meet, and report on key performance indicators (KPIs), team productivity targets, inventory levels, and overall service center standards to senior management. Revenue Growth: Actively promote and drive sales for products, accessories, and value-added services to hit branch revenue quotas. Vendor & Stakeholder Relations: Build and sustain strong relationships with local sales teams, vendors, and clients while continuously optimizing processes for business growth.