✔ Monitor network infrastructure, servers, and systems 24/7 using Network Management System (NMS) tools. ✔ Coordinate and work with multiple upstream providers, NTTN operators, and Internet Exchanges (IX). ✔ Configure, manage, and maintain routers, switches, OLTs, and ONU devices. ✔ Monitor network performance and troubleshoot issues related to latency, packet loss, and service downtime. ✔ Configure and troubleshoot BGP, VLAN, PPPoE, NAT, and routing protocols. ✔ Provide technical support for day-to-day Network Operations Center (NOC) activities. ✔ Monitor and maintain backbone and distribution networks to ensure network stability and performance. ✔ Identify, diagnose, troubleshoot, and escalate network and system-related issues when necessary. ✔ Handle incident management, ticketing, and timely follow-ups to ensure effective issue resolution. ✔ Receive and respond to customer calls professionally and provide necessary technical assistance. ✔ Provide on-site technical support whenever required. ✔ Coordinate with field engineers and network teams to resolve technical issues efficiently. ✔ Maintain network logs, operational reports, and daily status updates. ✔ Ensure proper documentation and regular updates of the ISP network infrastructure.