Company Overview BIGO Technology (BIGO) is a Singapore-based technology company with more than 30 offices and six R&D centres worldwide. Powered by artificial intelligence, BIGO develops real-time communication (RTC) products and services, including Bigo Live, a live-streaming platform, and Likee, a short-video platform. Its services have gained popularity among approximately 400 million monthly active users across more than 150 countries. BIGO is committed to connecting people worldwide by creating a positive and creative digital environment where users can share moments, discover content, express themselves, and stay connected. Role Description BIGO Technology Pte. Ltd. is seeking a Customer Service Executive for a full-time remote position. The selected candidate will provide quality customer support, handle inquiries and complaints, support daily customer service operations, and ensure a positive customer experience through professional and timely assistance. Key Responsibilities ✔ Provide high-quality customer service and support across multiple platforms. ✔ Handle daily customer inquiries and ensure timely, accurate, and effective resolutions. ✔ Address customer complaints and concerns with a professional, patient, and solution-oriented approach. ✔ Coordinate with relevant teams to ensure smooth customer service operations and effective issue resolution. ✔ Maintain a positive customer experience through responsive, courteous, and professional communication. ✔ Stay updated on company products, services, features, and policies to provide accurate information.