BYSL Global Technology Group

Job Context BYSL Global Technology Group is seeking confident, dynamic young professionals to join their team as Customer Service Associates. In this role, you will deliver exceptional service by managing inbound and outbound calls as well as handling social media inquiries. Candidates should possess strong communication skills alongside full bilingual proficiency in both English and Bangla. Responsibilities    Answer inquiries, complaints, and requests from customers across calls and social media in both English and Bengali. Manage online sales processes and follow up on orders until final delivery. Provide accurate and complete information using the right tools while handling customer grievances and providing effective solutions to build loyalty. Escalate unresolved or complicated issues to designated personnel using internal systems and report to management as needed. Ensure professional customer satisfaction, create an enjoyable experience, and handle any additional tasks assigned by management.

As a Senior Software Architect, you will lead the software development team in designing, developing, and deploying scalable, reliable, and high-performance software solutions. The role involves providing both technical leadership and management support, guiding the team through architectural decisions, development practices, and successful project delivery. You will work closely with developers and relevant stakeholders to ensure software solutions are aligned with business requirements, technical standards, scalability needs, and long-term organizational objectives. Job Responsibilities: Design high-level architecture solutions that meet both current and future business needs. Define software architecture standards and practices, including guidelines for technology stack, frameworks, libraries, and tools. Create comprehensive documentation for architecture design, including system architecture diagrams, data flow diagrams, and technical specifications. Ensure that the architecture aligns with business requirements, budget, and timeline constraints. Evaluate and select appropriate technologies, frameworks, and tools for the software development process. Stay up-to-date with emerging technologies and industry trends to recommend innovations and improvements. Conduct proof-of-concept (POC) studies to validate the feasibility of new technologies or architectural approaches. Collaborate with product managers, stakeholders, and other technical teams to understand project requirements and translate them into technical specifications. Act as a liaison between development teams, project managers, and stakeholders to ensure clear communication and alignment on project goals and expectations. Mentor and provide guidance to software engineers, helping them understand architectural decisions, design patterns, and best practices. Establish and enforce coding standards, design principles, and development best practices to ensure code quality and maintainability. Conduct code reviews to ensure adherence to architectural guidelines and code quality standards. Implement strategies for automated testing, continuous integration, and continuous deployment to enhance software quality and delivery speed. Design scalable and high-performance systems that can handle expected and future loads. Identify and address performance bottlenecks, ensuring that the system meets performance, reliability, and security requirements. Develop strategies for optimizing application performance, such as load balancing, caching, database optimization, and network optimization. Identify potential risks in the architecture and develop mitigation strategies to address them. Provide technical leadership and support in resolving complex technical issues and problems. Ensure that the architecture supports disaster recovery, data backup, and business continuity plans. Ensure that the architecture adheres to security standards and best practices, including data protection, authentication, and authorization. Address security vulnerabilities and implement measures to protect against cyber threats. Ensure that the system complies with relevant regulatory requirements and industry standards. Continuously assess and improve the architecture to adapt to changing requirements, technologies, and industry trends. Promote a culture of continuous learning and improvement within the development team.

Context We are seeking an experienced and results-oriented Technical Project Manager to oversee the complete product lifecycle of our SaaS-based platform. The role will involve managing projects from initial ideation and development through launch, optimization, and continuous improvement. The selected candidate will work closely with engineering, product design, customer support, and other cross-functional teams to ensure projects are delivered efficiently, on schedule, and in line with business objectives. The position requires strong technical understanding, project management skills, stakeholder coordination, and a customer-focused approach to delivering scalable products that meet both organizational goals and user needs. Responsibilities Develop and execute the product strategy and roadmap in alignment with the company’s vision and business objectives. Manage the complete product lifecycle, from ideation and development to launch, optimization, and continuous improvement. Own the product roadmap and ensure timely delivery of prioritized features while maintaining clear stakeholder communication. Conduct market research, competitor analysis, and customer engagement to identify and prioritize product opportunities. Collaborate with UI/UX teams to ensure a user-centered approach and deliver intuitive, customer-focused product experiences. Apply data-driven decision-making, including A/B testing and product experimentation, to validate ideas and prioritize features. Build strong relationships with customers and prospects to gather, analyze, and incorporate feedback into product development. Coordinate with Sales, Client Success, Engineering, Design, and other cross-functional teams to maintain alignment and smooth execution. Provide Product Marketing teams with insights into key product differentiators, value propositions, and positioning. Identify opportunities to use automation, integrations, and AI/LLM-powered solutions to streamline repetitive workflows. Develop and execute go-to-market strategies for new product launches in collaboration with Marketing and Sales teams. Translate product concepts into clear technical requirements and product backlog priorities with Engineering and Design teams. Facilitate Agile processes, including sprint planning, retrospectives, backlog prioritization, and blocker resolution. Monitor and analyze KPIs, user adoption, product performance, and customer feedback to identify improvement opportunities. Continuously evaluate product success and refine strategies based on performance data, customer needs, and changing market trends.

We are seeking a skilled AI Engineer to design, develop, integrate, and deploy intelligent solutions using Machine Learning, Deep Learning, Generative AI, and Large Language Models (LLMs). The role focuses on building practical, scalable AI applications that address real-world business and operational needs. The selected candidate will work on AI agents, Retrieval-Augmented Generation (RAG) systems, intelligent automation, and computer vision solutions, while contributing to the integration and deployment of modern AI technologies across applications and business workflows. Responsibilities Design, develop, and deploy Machine Learning, Deep Learning, and Generative AI solutions. Build AI-powered applications such as LLM applications, chatbots, AI agents, recommendation systems, predictive analytics, and workflow automation. Develop and integrate LLM-based solutions using models and platforms such as GPT, Claude, Gemini, Llama, and Mistral. Design and implement RAG systems, prompt engineering workflows, AI pipelines, and vector database solutions. Develop Face Detection, Face Recognition, and Face Verification solutions. Collect, preprocess, and analyze datasets and perform feature engineering for AI model development. Train, fine-tune, evaluate, and optimize AI models to improve accuracy, efficiency, and performance. Develop APIs and integrate AI solutions with web, mobile, and enterprise applications. Deploy, monitor, and maintain AI solutions using cloud platforms and containerization technologies. Apply MLOps practices for model versioning, monitoring, retraining, and deployment. Ensure AI applications are scalable, secure, reliable, and production-ready. Conduct proof-of-concepts (POCs) and assess emerging AI technologies for potential business applications. Collaborate with Software Engineers, QA Engineers, Data Engineers, Product Managers, and business teams. Maintain clear documentation of AI models, architectures, workflows, integrations, and development processes.