Byte Trek Ltd.

We are seeking fluent English-speaking Patient Advocates / Patient Billing Support Executives to join our Revenue Cycle Support Team. In this role, you will communicate directly with patients in the United States, assisting them with medical billing inquiries, account-related concerns, payment arrangements, and financial assistance. This is a full-time, office-based night shift position aligned with US business hours. The ideal candidate should be comfortable handling confidential financial discussions with professionalism, empathy, and excellent communication skills. Working Hours 7:00 PM – 3:30 AM Monday to Friday Holiday Policy Employees in this role will observe the US holiday calendar. Bangladesh government holidays will not apply. Key Responsibilities Contact patients in the United States to discuss medical bills, outstanding balances, payment options, and other account-related matters. Respond to patient inquiries regarding billing, payment procedures, and account information in a courteous and professional manner. Handle confidential financial conversations with empathy, patience, and strict confidentiality. Maintain clear, accurate, and professional verbal communication during all customer interactions. Accurately record patient information, call outcomes, payment details, and follow-up activities in the designated systems or spreadsheets. Utilize Microsoft Excel, Google Sheets, Google Drive, and other office applications to manage daily tasks efficiently. Adhere to company policies, approved communication scripts, and client-specific guidelines throughout every interaction. Escalate complex billing or account issues to supervisors or the appropriate support team whenever necessary. Maintain comprehensive documentation of calls, customer interactions, and follow-up actions. Achieve individual productivity, quality, and performance targets while delivering a high standard of customer service.

We are seeking a creative, detail-oriented, and talented Graphic Designer to join our Creative Team. The successful candidate will be responsible for developing visually appealing designs for social media, digital marketing campaigns, branding projects, UI/UX interfaces, print materials, and various client-focused creative initiatives. Key Responsibilities Design engaging visual content for social media platforms, including Facebook, Instagram, LinkedIn, YouTube, TikTok, and other digital channels. Create high-quality social media posts, advertising creatives, campaign materials, banners, thumbnails, carousel designs, and promotional graphics. Develop print-ready marketing materials such as brochures, flyers, leaflets, posters, banners, business cards, corporate profiles, and other promotional assets. Design user interfaces and user experiences (UI/UX) for websites, landing pages, mobile applications, dashboards, and other digital products when required. Create and maintain branding materials, including logo-based designs, presentation decks, office branding elements, signage, wall graphics, and other corporate visual assets. Collaborate closely with marketing, content, video production, and development teams to understand project objectives and deliver effective design solutions. Ensure consistency of brand identity across all digital, print, and promotional materials. Prepare and deliver final design files optimized for both digital platforms and print production. Incorporate feedback efficiently and revise designs as needed while meeting project timelines and quality standards. Stay up to date with emerging design trends, social media creative strategies, UI/UX best practices, and digital marketing design techniques. Organize and maintain design assets, templates, and project files for efficient workflow management. Contribute creative ideas and innovative concepts to enhance brand visibility, audience engagement, and marketing effectiveness.

We are seeking a creative, detail-oriented, and skilled Video Editor to join our Creative Team. The successful candidate will be responsible for producing high-quality and engaging video content for social media platforms, digital marketing campaigns, promotional materials, and client projects. Key Responsibilities Edit and produce compelling video content for platforms such as Facebook, Instagram, YouTube, TikTok, LinkedIn, and other digital channels. Create both short-form and long-form videos, including social media content, advertisements, promotional videos, explainer videos, reels, shorts, and YouTube productions. Work with raw footage, stock videos, graphics, voiceovers, music, subtitles, and motion elements to deliver polished and professional final outputs. Optimize videos for various platform-specific formats, including vertical videos, reels, shorts, stories, square posts, and landscape content. Add captions, subtitles, transitions, visual effects, lower-thirds, text animations, background music, and basic motion graphics to enhance viewer engagement. Perform color correction, audio balancing, sound enhancement, and video cleanup to ensure high production quality. Collaborate closely with content creators, marketing professionals, designers, and project stakeholders to understand campaign objectives and deliver effective visual content. Ensure all video productions align with brand guidelines, campaign goals, and quality standards. Manage multiple video editing projects simultaneously while meeting deadlines and maintaining quality. Stay informed about the latest social media trends, video editing techniques, and platform updates to continuously improve content performance. Organize and maintain project files, media assets, and editing resources efficiently. Contribute creative ideas and recommendations to enhance video storytelling, audience engagement, and overall campaign effectiveness.