Community Development Centre-CODEC

Community Development Centre (CODEC) invites applications for the position of CFM Officer to support the implementation of a project located in Ukhiya & Teknaf, Cox’s Bazar. Position Title: CG Officer Duration: 01 October 2026 to 31 December 2026 Job Location: Ukhiya/Teknaf, Cox’s Bazar. Key Responsibilities Receive, identify, and document feedback, complaints, and information requests from Persons of Concern (PoCs) through center-based, non-center-based, and mobile CFM activities. Record all feedback, complaints, and cases accurately in logbooks and the CAIPP system within the required timeframe. Refer cases to relevant sectors and follow up regularly to monitor progress and resolution. Respond promptly to emergency and sensitive cases in coordination with supervisors and concerned teams. Ensure timely feedback to PoCs to close the feedback loop in line with CFM and AAP principles. Conduct mobile CFM activities in hard-to-reach areas, prioritizing PwDs, PSNs, elderly persons, women, and other vulnerable groups. Facilitate center-based/non-center-based CFM activities, outreach, and awareness sessions. Coordinate with CFM volunteers and participate in volunteer-led activities to identify challenges and improvement areas. Support volunteer training, mentoring, and coaching to ensure inclusive, confidential, and survivor-centered services aligned with UNHCR standards. Promote Age, Gender and Diversity (AGD) representation within the volunteer team. Maintain regular communication with volunteers and support practical solutions to operational challenges. Identify and promote good practices and recognize outstanding volunteer performance. Ensure confidentiality, informed consent, data protection, and “Do No Harm” principles throughout CFM activities. Maintain accurate case documentation, databases, and program records, including actions taken, outcomes, and case status. Prepare and submit weekly, monthly, quarterly, half-yearly, and annual reports according to organizational and donor requirements. Submit regular work plans and accomplishment reports to the Technical Officer, CC and CFM. Participate in coordination meetings, reviews, learning sessions, and other relevant activities. Coordinate with CODEC teams, UNHCR, and relevant partners for effective CFM implementation. Comply with CODEC’s Code of Conduct, safeguarding, PSEA, child protection, confidentiality, and Do No Harm standards. Perform any other duties assigned by the supervisor or organization. Safeguarding & PSEA Follow the IASC Six Core Principles on Protection from Sexual Exploitation and Abuse (PSEA). Promote a safe working environment and protect team members from abuse, neglect, harassment, exploitation, and other forms of harm. Provide support, guidance, and safeguarding expertise to strengthen a safe and protective work environment.