Excel Technologies Ltd

✔ Handle inbound and outbound customer calls professionally and courteously, ensuring a positive customer experience. ✔ Update, maintain, and organize customer information and records in the ERP system accurately. ✔ Analyze business-related data and prepare reports to support different operational and business requirements. ✔ Provide customers with accurate information regarding products, services, company policies, and procedures. ✔ Understand and assess customer needs to provide appropriate support and ensure customer satisfaction. ✔ Handle and resolve customer complaints and service-related issues efficiently, escalating unresolved matters to the appropriate department when required. ✔ Coordinate closely with internal departments to improve customer service, communication, and overall support. ✔ Perform any other duties and responsibilities assigned by management as required.

Job Summary The Pre-Sales Specialist – Surveillance Solutions will be responsible for technical solution design, product positioning, BOQ preparation, site surveys, tender/RFP evaluation, and technical client support for the company’s surveillance product portfolio The role will serve as a key link between client requirements, sales objectives, product solutions, and technical implementation, supporting projects across corporate, government, education, commercial, and other institutional sectors in Bangladesh Key Responsibilities A. Site Surveys & Technical Field Audit ✔ Conduct detailed physical and network site surveys at client premises to assess project requirements and technical feasibility ✔ Evaluate surveillance coverage areas and determine optimal CCTV camera locations, viewing angles, lens types, camera resolution, and required coverage ✔ Assess network infrastructure, structured cabling routes, power distribution, PoE requirements, UPS capacity, equipment locations, and camera mounting conditions ✔ Identify site-specific technical constraints and recommend practical solutions based on project requirements B. BOQ Preparation & System Architecture ✔ Design end-to-end technical solutions for IP CCTV, Analog CCTV, NVR, XVR, VMS, video wall, and access control integration projects ✔ Prepare accurate and detailed Bill of Quantities (BOQ), hardware specifications, product lists, technical datasheets, and compliance matrices ✔ Develop System Architecture Diagrams, network diagrams, equipment layouts, and technical solution documents based on project requirements ✔ Select suitable surveillance products, components, and accessories based on technical specifications, site conditions, performance requirements, and budget considerations ✔ Ensure proposed solutions are technically feasible, scalable, compliant, and aligned with customer requirements C. Client Engagement & Technical Presentations ✔ Accompany the Product Manager and Sales Team during key customer meetings, site visits, and technical discussions ✔ Conduct technical walkthroughs and explain proposed CCTV, surveillance, video management, AI analytics, and security solutions to clients ✔ Address complex technical questions, clarify product specifications, assess site limitations, and validate project requirements ✔ Support the sales team in understanding customer needs and converting technical requirements into practical and commercially viable solutions ✔ Deliver product presentations, solution demonstrations, and technical briefings to customers and stakeholders D. Partner & Vendor Coordination ✔ Act as a technical point of contact with OEMs, manufacturers, distributors, and local/regional technical teams ✔ Coordinate with OEM partners regarding Special Pricing Approval (SPA), engineering support, product specifications, firmware and software compatibility, and technical validation ✔ Coordinate with vendors and principals to confirm product availability, technical specifications, compatibility, pricing, and solution feasibility ✔ Stay informed about new products, technology updates, firmware/software releases, product roadmaps, and surveillance solution developments ✔ Monitor global surveillance technology trends, competitor product portfolios, and Bangladesh market dynamics to support product positioning and business development E. RFP, POC & Tender Technical Compliance ✔ Review and evaluate RFPs, RFQs, tender documents, technical specifications, and customer requirements to determine solution compliance and feasibility ✔ Prepare technical documentation, compliance matrices, product catalog submissions, technical specifications, and bid responses for private and public sector tenders ✔ Ensure proposed products and solutions meet relevant tender specifications, client requirements, and technical compliance criteria ✔ Identify technical gaps, deviations, and clarification requirements in tender and RFP documents and coordinate with relevant teams for resolution F. Proof of Concept & Product Demonstration ✔ Configure, install, and demonstrate Proof of Concept (POC) solutions for prospective customers ✔ Conduct live demonstrations of surveillance technologies and AI-powered video analytics ✔ Demonstrate solutions including Perimeter Protection, Face Recognition, Automatic Number Plate Recognition (ANPR), Heat Mapping, and other intelligent video analytics ✔ Support customers in evaluating system performance, features, integrations, and technical capabilities during POC and product demonstrations ✔ Document POC findings, customer feedback, technical observations, and recommended improvements for further solution development