German Butcher

German Butcher is looking for a Call Center Executive to handle customer communication, confirm orders, and ensure a smooth experience for our customers. Key Responsibilities • Call customers to confirm online and phone orders and ensure all order details are correct. • Contact customers when necessary to clarify order details, delivery information, product availability, or other concerns. • Handle customer queries through calls and provide accurate information about our products, prices, offers, outlets, and services. • Receive and record customer feedback regarding products, orders, delivery, and overall service. • Handle customer complaints professionally and forward relevant issues to the designated department for resolution. • Follow up with customers regarding unresolved queries or complaints when required. • Coordinate with the relevant shop, delivery team, or concerned department to ensure customer issues are properly addressed. • Maintain accurate records of customer calls, feedback, complaints, and order confirmations. • Communicate with customers in a friendly, professional, and helpful manner. • Ensure customers receive clear and accurate information throughout the order process.