Job Context The IT Support Administrator will provide advanced technical administration and support for global enterprise platforms, with a primary focus on user and endpoint management. The role is responsible for maintaining the reliability, security, and optimal performance of IT services that support business operations and enhance the end-user experience. Operating across international regions, the position contributes to global IT standardization, process improvement, automation, and knowledge sharing. As a senior technical resource, the administrator serves as a key escalation point and drives continuous service improvement in accordance with global IT standards and security policies. Key Responsibilities - Global End User Administration: Manage and administer global IT tools and platforms supporting desktops, laptops, mobile devices, user accounts, and ticketing systems across all regions. Ensure IT administration solutions are standardized, scalable, and aligned with global operational requirements. Develop, maintain, and update technical documentation covering known issues, troubleshooting procedures, and resolutions for worldwide use. Deliver training and knowledge-sharing sessions to Level 1 and Level 2 support teams globally to promote consistent support practices. - Global Advanced Technical Support (Global Level 3): Resolve escalated technical incidents from Tier 2 support teams across international regions. Handle complex troubleshooting cases requiring advanced technical knowledge, specialized access, or elevated privileges. Serve as the final escalation authority for unresolved global IT issues. Apply comprehensive knowledge of Gildan's global IT infrastructure to ensure consistent, efficient, and effective incident resolution. - Global IT Support Projects: Lead and contribute to the planning, development, and implementation of global IT support initiatives. Drive projects aimed at improving IT services, support capabilities, and infrastructure across all regions. Collaborate with international cross-functional teams to introduce new technologies, tools, and operational processes. Ensure project execution aligns with global IT strategies, business requirements, and operational standards. - Global Process Standardization and Automation: Identify, develop, and standardize IT lifecycle processes across regions to maintain operational consistency. Create and maintain globally accessible documentation for recurring technical issues and their solutions. Evaluate advanced automation technologies suitable for global IT operations. Integrate automation solutions into existing systems to improve productivity, scalability, and operational efficiency. - Global Analysis, Prevention, and Prediction: Analyze device performance, usage patterns, and recurring technical issues across global locations to identify and resolve underlying problems. Conduct comprehensive root cause analysis to prevent recurring incidents and improve system reliability. Utilize global ticketing system data to identify trends, anticipate potential issues, and implement proactive preventive measures. Drive continuous improvements in IT support processes and overall system performance across all regions.  

  Job Context As a Lead Business Intelligence, you will oversee the development and delivery of enterprise-wide Business Intelligence (BI) and analytics solutions. The role involves contributing to solution design, development, documentation, and testing while collaborating closely with business units, IT Business Analysts, and the BI development team. You will ensure solution quality, maintain BI portfolio governance, and provide technical guidance, mentoring, and support to junior team members. As a senior professional, you will independently manage projects and assignments from initiation through completion with minimal supervision. Key Responsibilities Analyze business requirements and develop data management and analytical solutions using visualization and data platforms such as Tableau and Snowflake to support core functions, including Sales, Marketing, Manufacturing, and Finance. Serve as a subject matter expert in BI tools and technologies, translating business requirements into technical specifications and designing and implementing appropriate solutions. Mentor, guide, and provide technical assistance to BI Analysts and junior team members. Manage projects and assigned tasks from inception to completion, ensuring efficiency, accuracy, and timely delivery. Develop, document, and deliver user training while designing and implementing relevant Key Performance Indicators (KPIs). Translate business rules and logic into SQL code to support data analysis and BI solution development. Prepare technical specifications outlining data flows, transformations, and integration processes. Document solution designs, including architecture, project timelines, monitoring mechanisms, and support requirements. Conduct technical reviews, solution walkthroughs, and testing to ensure deliverables comply with established SDLC and PMO standards. Contribute to the development and implementation of organizational data cleansing rules and data quality standards. Build effective working relationships with colleagues and collaborate across functional teams to achieve business objectives.  

Manage export, import, and cash incentive-related activities while ensuring compliance with applicable laws and regulatory requirements. Prepare Utilization Permission (UP) documents for dyes, chemicals, and salts based on sales contracts and submit them to Dhaka Customs Bond for approval. Obtain in-bond and ex-bond approvals from authorized customs officials. Collect original Mushak-6.3 documents from yarn suppliers. Maintain and update the annual import and export performance statements for audit purposes. Handle customs bond-related tasks, including audit file submissions, HS code inclusion, and entitlement processing. Submit Proceeds Realization Certificate (PRC) request letters to banks and collect the required documents. Prepare LC/TT payment smart forms for submission to HSBC Bank. Perform other relevant duties as assigned by the supervisor or management.