INNOV Tech

✔ Perform basic data entry tasks accurately and efficiently.✔ Maintain and update data in the required systems or software.✔ Ensure accuracy and consistency while entering and managing information.✔ Candidates must have basic computer knowledge and be comfortable using standard computer applications.✔ Willingness to work the night shift from 9:00 PM to 7:00 AM.

✔ Launch, manage, and oversee new campaigns, including lead generation, cold calling, telesales, and customer support campaigns.✔ Coordinate closely with international clients, particularly USA-based clients, to ensure smooth campaign setup, implementation, and execution.✔ Recruit, train, mentor, and supervise Team Leaders and Call Center Agents to ensure strong team performance.✔ Develop and optimize call scripts, call flows, sales strategies, and performance improvement plans based on campaign objectives.✔ Monitor daily KPIs, including conversion rates, call volume, sales performance, productivity, and revenue targets.✔ Ensure consistent quality assurance, process compliance, and service standards across all campaigns.✔ Analyze campaign performance, identify operational challenges, and implement effective solutions to improve efficiency and results.✔ Prepare and submit accurate daily and weekly performance reports to management, highlighting key metrics, achievements, and areas for improvement.✔ Maintain professional communication with clients, address campaign-related concerns, and build strong, long-term business relationships.